Everyone I talked to was very personable. I was shocked at the price I... read more Everyone I talked to was very personable. I was shocked at the price I paid for a Towmax STR trailer tire. I recognize I was called and quoted a price. Shame on me for not differentiating between the Vanguard and the STR.
The people at Felsing were wonderful. The muffler and pipe to it came ... read more The people at Felsing were wonderful. The muffler and pipe to it came off of my son's car and not only were they able to get it in that day, they had it fixed and ready to go the next day. The staff are friendly, knowledgeable and explained things clearly and in terms that a non-car person could understand. They are reasonably priced and do quality work. We will be going here again, should the need arise.
A bit surprised on visit came in for a proposed tire balancing verific... read more A bit surprised on visit came in for a proposed tire balancing verification due to louder than normal Tire noise. Was told that they could do a full assessment but never approved it then after the evaluation told tires on rear were out of tread and had to pay $110. It's apparently clear I needed new tires and you still charged me money for a free service I should have received for buying tires with you and are part of the purchase free tires and rotation. Secondly your advisor suggested a set of tires that are not the appropriate speed rating for my vehicle. I've lost trust in Silver Lake Auto. I don't want a full vehicle inspection report or at least not to stick me with a payment. Make me sign off that I want to do this. Now I question your team's ability to make good customer decisions for long-term versus short-term gain on profitability is what it feels like.
