Needed an alignment and they fit me in the schedule same day. However ... read more Needed an alignment and they fit me in the schedule same day. However my truck is now making a horrible noise when I turn to the right. I replaced a bunch of parts before I took it there and drove it, and it did none of this before hand. Not sure if something wasn’t tightened all the way or what. Hoping to have it back in and looked at Monday.
Brought car in for a checkup before a long trip. Car came out fine bu... read more Brought car in for a checkup before a long trip. Car came out fine but the shop rate is too high. Replace front struts was 1200 and other shops quoted in the 7-800 dollar range. Oh front end alignment was extra? Not at the other shops. Same goes for tire rotation a lot more thst other shops. Over a 150 to replce lug nuts when you already had them off? I got lugnots from Napa for 40 and did that myself. It took 45 minutes but I don't have a lift. Your cost was likely 20$ for the lugs. I can see paying for the nuts but it seems like you are double charging. Charging for a service that should be part of the work. I like the location, people and the service experience, butI can't afford the higher than average rates your shop charges
Made an appointment for 8 am, when I called at 11:30 am, my car had no... read more Made an appointment for 8 am, when I called at 11:30 am, my car had not yet been looked at. I received a message around 2:30 pm with the inspection results. So 6.5 hours after appointment drop off. Tuffy completed oil change, tire rotation and rear brakes just before closing time at 6 pm. There are individual coupons for each service but a $30 cap is applied on discounts per visit. I may make two or three separate appointments next time so that I can use all the coupons. I had to bring the car back the next day due to a loud exhaust type noise. It turned out that the air filter compartment was not reinstalled properly so minor fix but still resulted in a return visit. I like the team at Tuffy and plan to return but some of the above issues should be improved upon.
