The work to my car was done well. The customer service and price is wh... read more The work to my car was done well. The customer service and price is why I will never return. When I scheduled an oil change with you, it was not communicated to me that you'd have my car all day. Beyond that, the presentation of diagnostic results was upsetting. The high pressure, catastrophic, and patronizing sales techniques were both scary and insulting. I took my car for a 2nd opinion and had the work done for over $1,000 less. Very unsatisfied.
Quality and Service is a 5*. The reason for the 3* is a very confusi... read more Quality and Service is a 5*. The reason for the 3* is a very confusing pricing structure. Had an oil change performed and coupon for $70. Since my vehicle requires ~7 to 8 quarts, it would be a bit more for the 2 -3 quarts (coupon covered 5 quarts). My total bill before tax was $131? That’s a difference of $61 or over $20 per 3 quarts? The bill charges $9.95 per quart. So it’s very difficult to ascertain the value. Thanks.
I called them to see about what type of transmission oil I could use o... read more I called them to see about what type of transmission oil I could use other than the OEM in my car they said the only way they could tell me is if they did a inspection for $45 I dropped off the car they gave me a loaner. I came back the next day to pick it up, the battery was dead. I had to jumpstart it myself with the loaner car. There was nobody there they leave at noon on Fridays. Apparently all they did was tell me everything I already knew and would not tell me anything else about the transmission oil to me it was a complete waste , my car is an 07 Audi a6 With 160,000 miles it’s obviously going to have a few issues however they Deemed it not roadworthy LMAO I put 15,000 miles on this car and I know for sure that it’s roadworthy. I didn’t have a fancy car and decided they didn’t wanna deal with it that’s how I feel.
