I was a little concerned sending my college age daughter to the first ... read more I was a little concerned sending my college age daughter to the first repair she has needed for the used SAAB we found her over a year ago. While the car has been a gem, older parts sometimes wear out. I was impressed by their professionalism and the accuracy and honesty of their estimate and diagnosis. You hear stories about some shops taking advantage of young drivers, selling them repairs they don't need - but not these guys. These guys at Scanwest Autosport were totally professional, courteous, patient, and great at making my daughter feel comfortable in getting her automobile repaired, and repaired correctly. They gave her a fair and honest estimate, and fixed her Saab great. I couldn't recommend higher. They will get our business for as long as she keeps her Saab. Lamont S. Bellingham, WA
I am a female. Just because I am a female does not mean that the femal... read more I am a female. Just because I am a female does not mean that the female behind the counter can ask me if I know anything about cars and when I responded with I have some knowledge but not extensive and get a rude comment of "I am not going to waste my time in telling you what is wrong with the car but it is going to cost you $900 and we already started the work". I asked her to explain to me what was wrong with the car and she would not tell me anything! As a customer, if I ask you to tell me exactly how you are going to repair this so called $900 repair I expect a detailed response. After multiple attempts of asking what is wrong with the car and paying $150 for the diagnostic, I got nothing. I told them to put my car back together and I will go elsewhere. The result of going elsewhere was the battery needed to be replaced, paid $47. Problem solved. I have no idea how this shop is still open! HORRIBLE AND RUDE!!
My car was just falling apart! With only 110,000 miles on it, I felt ... read more My car was just falling apart! With only 110,000 miles on it, I felt like it was just done. I took it to AIR and they looked it over really well. They gave me a long list and explained what needed to be done now and what should be done soon. Its back on the road and I'm saving up for the rest. I like the way they took the time to explain the maintenance and repair necessary It took some time to repair, but I like that they got it done right.
