We worked with Jim in the past for some repairs on our grandam, he was... read more We worked with Jim in the past for some repairs on our grandam, he was great to work with but that was many years ago. Over the years we always recommended Jim for repairs to other people. Well no more! We called and talked to some rude women about putting a new steering box in our 1968 camaro, she said she would check and call back. When she called back for more information and then she talked to a rude guy in the shop and he appeared to know nothing about the car. The lady said she would have to look to see what the rate would be and would call back. Well that was a few weeks ago. Nothing! Very poor customer service!
Brought my town and country to get the water drained from the car. Qui... read more Brought my town and country to get the water drained from the car. Quick and easy- happy with the price. Great staff, showed me how to do it myself if the scenario happens again. I normally don't write reviews, but this was a great experience for someone who switched from a private mechanic to a company. Christian Robinson
We broke down six miles before entering Canada. Nearly had to purchas... read more We broke down six miles before entering Canada. Nearly had to purchase new vehicle. Chris Bonesteele searched and found us a replacement from another dealer at a very reasonable price, even though we were uncertain that the excellent service department (Brad and Mike) were able to determine they could reasonably repair the vehicle we were towed in with. The price was extremely competitive and Chris knew that we were over a barrel if we needed to purchase. Bottom line is even though we luckly did not have to purchase a new vehicle, Chris helped during our nearly one week stay in Bellingham. He was honest in his dealings, with no expectation that he would conclude a sale and a commission. I trust him such that even though I live out of state I will definitely call him and compare his deal with my local dealer and will drive to Diehl Ford to deal with Chris.
