Hands down best experience I've had at an automotive shop. I will defi... read more Hands down best experience I've had at an automotive shop. I will definitely be bringing my car back in the near future :)
If you want a business that stands behind their work, than I would hig... read more If you want a business that stands behind their work, than I would highly recommend this shop. A friend had recommended Efrain and EG motors, as they had built and installed a complete engine in his older mini van. It runs great to this day. I brought my 99 Ford Contour to EG Motors for a complete clutch replacement after 182k on factory parts. They performed the job quickly, reliably and economically. They also backed their work in writing with a 12 month, 12,000 mile warranty. Something many auto shops no longer offer, especially on older vehicles. We picked the car up and it shifted and drove as expected. After driving the car on its new clutch for 11 months and 11, 924 miles, the clutch suddenly emitted a loud popping noise. It would than not shift out of its current gear or into another. We brought the car back to EG motors, only a few miles and days prior to the expiration of the initial warranty period. The transmission was removed for diagnosis and upon examination of the clutch and its components, it was clear a spring had released from the new clutch plate. This was clearly a manufacturer defect and absolutely no the fault of EG motors. They took immediate action and replaced it without question. We again took the car home and again, a few months later, we noticed another issue with the “new” clutch, as it appeared to have developed a slight slipping. We discussed this with Efrain and he asked us to return the car to his shop. They again replaced our second clutch kit and upon pickup, they insisted on a test drive to ensure we were completely happy with the second, “new” clutch, which was from a different manufacturer. The work, time and expense EG motors performed on our vehicle went over and above my expectations. They were genuinely concerned that our car performed as we felt it should and really listened to our concerns. I would not hesitate to recommend Efrain and EG motors to my friends as I know you can count on them to solidly stand behind their work and back their product. Thank you Efrain and EG Motors. Aaron Abrahamson Lake Forest Park
We delivered the vehicle to Mr. Turner's house since he wouldn't answe... read more We delivered the vehicle to Mr. Turner's house since he wouldn't answer his phone and he still refused to pay for the oxygen sensor replacement. To this day Mr. Turner still has not paid for that repair. Oh, and this fellow engineer that Mr. Turner mentioned: he either doesn't know what he is talking about or Mr. Turner failed to disclose the condition of the motor to him. We still have Mr. Turner's engine block should anyone reading these reviews decide they want to see it. Concerning the rear main seal leak that Mr. Turner is claiming in his review, the correct way of handling this issue is to contact the business with his claim, have his claim confirmed and give the business the opportunity to do the repairs before posting a bad review about the business. We have tried to contact Mr. Turner about the rear main seal leak and he doesn't answer his phone. Finally, E G Motors would like to note that it prides itself in the quality of its work and its customer service. That is why we have an A+ rating with the Better Business Bureau. We will always stand behind our work and have done so in the case of Mr. Turner.
