I brought my car in for a check engine light. I let you know that I ha... read more I brought my car in for a check engine light. I let you know that I had replaced the gas cap and was curious if there was anything associated with that which could cause the problem. You charged me 250 to replace a gas cap because you needed an hour of labor to get the car set up for testing. I just googled what the first thing to check is if your check engine light is on and it says to check the gas cap. I even asked you on the phone if there was anything I should check before bringing the car in. I’ve been coming to you consistently for the past ~8 years. I would expect better customer service.
I am giving 2 stars because they fit me in last minute and have helped... read more I am giving 2 stars because they fit me in last minute and have helped me in the past. But this recent experience was awful. I spent ~$1,300 fixing an issue, which they told me they fixed. I then trusted the fix and drove across the state to just break down from the same issue I went to them to fix, and in a very inconvenient location. Now I am spending money to get it towed, fixed at another shop, etc. What was the ~$1,300 for?
My car would not start and the mechanics quickly scheduled me an appoi... read more My car would not start and the mechanics quickly scheduled me an appointment for the next business day, diagnosed and fixed my car, with good communication along the way. I’m giving 3 stars instead of 5 because they left a metal piece or something attached to my new brake pads when they released my car to me, so I had to turn around after a couple miles and come back to get it removed when I noticed the scraping noise.
