Pep Boys located at 1116 Lynnhaven Pkwy in Virginia Beach, VA services vehicles for Oil Change, Auto Repair, Brake Repair, Tune Up, Wheel Repair, General Maintenance. Call (757) 430-1907 to book an appointment or to hear more about the services of Pep Boys.

Pep Boys Reviews

1
State Inspection
November 10, 2013 | A | Visited, over a year
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By far the WORST experience that I have had with an auto shop.  I wasted two weekends there trying to get my vehicle inspected.  After the first weekend, and all day wait I was informed that the vehicle didn't pass inspection.  They quoted me $900 for the work, but I went to advanced auto and got all the parts and did it myself for $120.  I took it back the next weekend and dropped it off at 9AM.  Nobody called me all day, I had to call them.  By 5PM I got frustrated that it hadn't even been looked at yet.  The first call I got was from the manager at 8:30PM after they closed, after multiple calls and waiting for Dynell to figure out where there could possibly be a manager.  He told his manager that they had contacted me a few times, but that was incorrect.  Also, Dynell had the nerve to say that "we'll have to figure out who is telling the truth".  They have a serious lack of communication in this shop, and they are scam artists.  They had zero sense of urgency, because they weren't getting my money.  I ended up having to leave it there overnight.  I show up Sunday at 11AM and my car is still on the rack!  So now I had to wait until they took it off again.  Aside from their lack of communication and urgency, they damaged the front mudflap while lifting the vehicle.  Their excuse? "It pops back after awhile", but there is obvious stress fractures in this hard plastic.  BEWARE OF THESE PEOPLE!!
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By far the WORST experience that I have had with an auto shop. I wasted two weekends there trying to get my vehicle inspected. After the first weekend, and all day wait I was informed that the vehicle didn't pass inspection. They quoted me $900 for the work, but I went to advanced auto and got all the parts and did it myself for $120. I took it back the next weekend and dropped it off at 9AM. Nobody called me all day, I had to call them. By 5PM I got frustrated that it hadn't even been looked at yet. The first call I got was from the manager at 8:30PM after they closed, after multiple calls and waiting for Dynell to figure out where there could possibly be a manager. He told his manager that they had contacted me a few times, but that was incorrect. Also, Dynell had the nerve to say that "we'll have to figure out who is telling the truth". They have a serious lack of communication in this shop, and they are scam artists. They had zero sense of urgency, because they weren't getting my money. I ended up having to leave it there overnight. I show up Sunday at 11AM and my car is still on the rack! So now I had to wait until they took it off again. Aside from their lack of communication and urgency, they damaged the front mudflap while lifting the vehicle. Their excuse? "It pops back after awhile", but there is obvious stress fractures in this hard plastic. BEWARE OF THESE PEOPLE!!