We bought a used VW in March. The sales men were all dressed sloppily ... read more We bought a used VW in March. The sales men were all dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the two (my husband and myself). I told him he incorrectly typed my SSN. He refused to input it again in my presence. That night I pulled my credit score on all three bureaus and there my score was, and still the higher of the two. He got quiet and short when we refused the warranty, which was the same amount as our used car!! Well, only 33.4 miles into driving it, the check engine light came on. 40 miles into driving it the front passenger side wheel wobbled upon accelerating. I was so mad, as I bought this vehicle to transport my two kids (who are both under two). I took it to a local mechanic as I did not trust VW. $2700 later, we have a safe vehicle. The mechanic said they did such poor work, with extremely cheap parts, "fixing" all the things that VW said they replaced or fixed, that VW caused to much more damage to the vehicle. The wheel was very loose, and unsafe. Leaks everywhere. Replaced so many other things. So disappointed. I should have known just by their disheveled appearances and lack of service that I was buying a lemon. Just so thankful my kids were not harmed while I was driving it. STAY AWAY from this dealership!!!!!
This place is extremely shady. They are extremely money hungry. My veh... read more This place is extremely shady. They are extremely money hungry. My vehicle was towed and impounded from my apartment complex in the middle of the night. My mother is a disabled veteran and she parks in handicap spots, every night this company apparently drives by and is SUPPOSED to be looking for and towing non residents, but they would have seen my mothers vehicle in HER DESIGNATED handicap spot every single night to know its a resident and is parked in HER spot. But she has memory problems and one day forgot to hang up her handicap pass, that night they towed her car- knowing it WAS a handicap resident, and just an obvious mistake on her part. They are money hungry, this is just a few weeks from Christmas. They took our Christmas money and made it theirs. Merry EFFING Christmas.. It's Christmas time and they are looking to scrape together every dime they can. It was $150. Oh but it gets worse. I live in the far west end of richmond in hunters ridge apartment complex. They are located WAY down town, 16 city miles away in the ghetto south of the river. The crawler brothers towing office itself is also ghetto, run down. The side of the building is covered in grafiti. Its down some back road by a bunch of abandoned and run-down businesses, there is a fenced-in lot on their propery (i think, or next to it)with several-dozen broke down cars. They don't even really have a front door, it's a side door to a garage-type inside that they leave open. Their all African American workers stand by the door smoking newports and lead you in to a very run-down office inside. The lady that handles the money and gives you the release (some white lady) had a terrible attitude for no reason. Maybe the nature of the business turned her cold, but the entire place and everything in it is FAR From professional. Their signs that state things like cash only, this and that has misspelled words. IT GETS WORSE. It turns out my car is located on some other lot they own several miles fart
They are COMPLETELY UNRELIABLE!!! I waited, stranded on the side of t... read more They are COMPLETELY UNRELIABLE!!! I waited, stranded on the side of the road, from 1:15 pm until 5:15 pm and they NEVER showed up!!! I kept calling and State Farm kept calling and they kept saying that they would be there in "20 minutes". They are the WORST! We had to cancel and call someone else to come out. They suck! Don't waste your time!
