I have been coming here for the past three years to have my VW service... read more I have been coming here for the past three years to have my VW serviced. Employees are kind and professional every single time! They are always looking out for you. They are located off of Lake Ave - it's right across from the Willow Lawn Target. This is a great place to get your car inspected or have your oil changed right before doing some shopping or visiting the bookstore. Stephen T. Richmond, VA Volkswagen Repair
I have to give 5 stars, Alice and her crew are great. They have been l... read more I have to give 5 stars, Alice and her crew are great. They have been looking after our vehicles for quite a few years now and we have never had a problem. Always upfront with the pricing and never pushy or trying to upsell, something I really appreciate. Samantha M. Richmond, VA
We brought our 2001 Acura to this shop back in September. We were on ... read more We brought our 2001 Acura to this shop back in September. We were on our way to DC from Raleigh, NC when our car started to run a little rough. We took it here because it was right off the highway and wanted someone to look at the car before we went on our way. We had to leave the car there because we had an appointment in DC., and it wasn't fixed. We received a call that evening saying that we needed a tune up, 2 ignition coil packs, and a recommendation to do each coil pack for approximately $900. We decided to only have the 2 that were broken repaired for a total of $524.89. The next day, they called and said the car was running beautifully. We made it back to Raleigh, where 3 days later, the car stopped running. We took it to an actual Acura mechanic, where we found out that the spark plug port on the head of the engine was stripped by the meineke mechanic. Now, we needed a new head to the engine. We called Meineke. They said to fax estimates. We did. We waited and waited and waited some more. We heard nothing. We left 7 voicemails with the owner of the shop and heard nothing. We filed a complaint with the better business bureau and Meineke Corporate. This is where the story gets interesting. Meineke management weaved a web of complete and utter lies to the better business bureau and Meineke Management all while still refusing to contact us. This shop is owned by rude and disrespectful people who will only rip you off. Needless to say, VISA sided with us and the money we paid to Meineke was placed back in our account. Do NOT take your car to the Meinke on Parham Road in Richmond, VA.
