While my car was in his shop he drove it thru the Portsmouth tunnel, h... read more While my car was in his shop he drove it thru the Portsmouth tunnel, he said to match the headlight. I got the bills because it is my car, he admitted it was him that made the charge. I sent him every bill I got, now its been sent to a collection agency. I cannot renew my license plates that expire the end of this month until its paid. For awhile he gave me excuses, then it was flat out lies. Now he is ghosting me. He owns his shop, I live on social security month to month. He was my trusted mechanic for 16 years. He used to say I wasn't just a customer I was a friend, with friends like that I don't need enemies. I would have given him 0 stars but not an option.
Overall, very polite customer service. Quick services. Cost efficient.
BLEW UP my engine! Two separate ASE mechanics confirmed it was this s... read more BLEW UP my engine! Two separate ASE mechanics confirmed it was this shop’s mistake. Tom (owner) refused to file claim and won’t return calls. Calling JAG and red flagging this business. $5k cost now to replace.