I let my buddy borrow my 86' Chevy pickup, and he lost a tank of gas f... read more I let my buddy borrow my 86' Chevy pickup, and he lost a tank of gas from Frederick, MD to Ashburn. He dropped the car off at Ashburn Autocare. They quickly diagnosed the issue, and replaced the problem part. Fair price. I have nothing but good things to say about Ashburn Autocare. I would recommend them.
The people were very friendly and helpful. I decided not to get some o... read more The people were very friendly and helpful. I decided not to get some of the work done there as I found much cheaper options elsewhere, but that was my choice and not a problem with Nielson’s. My main frustration is that a day after I had my car looked at there (and had the problems they identified addressed by another cheaper garage), the car failed a safety inspection for three things that did not show up anywhere on their report: parking break not holding, and a front and rear marker light out. Those seem like very easy things to identify, especially the lights, so not sure why they were missed.
There are inconsistency between statements for availability and prices... read more There are inconsistency between statements for availability and prices given on the website, on the phone, upon arrival, and after service for the same service. The repair were done right but kept haggling with prices (as if originally quoted prices were not effective) before the repair and tried to sell other services after I brought the price down for what was originally stated as a guanranteed price for the service. It was a lot of headache and time consuming.
