Misdiagnosis led to major issues-then upcharges more than doubled sinc... read more Misdiagnosis led to major issues-then upcharges more than doubled since last discussion ( owner does the work without signed authorization or verbal approvals of the work quoted ).
I came in without an appointment because my brakes were squeeling and ... read more I came in without an appointment because my brakes were squeeling and Doug, the store manager, got me in and did a thorough brake inspection on my car. He brought me into the shop and showed me that how bad my pads had worn and it had taken a toll on my rotors. I am very appreciative not only for the great work that was done but, for how respectful all of them were to me! Thank you guys!!
This is not a company anyone should patronize. They were contracted to... read more This is not a company anyone should patronize. They were contracted to locate a BMW for my wife and they burned her thoroughly. He completely misrepresented the vehicle and overcharged by $10,000.00. Since he was contracted to locate the vehicle, he demanded full payment prior to delivery.He then delivered it to a trusting female customer in the dark and dirty which prevented an inspection.Conventiently, he was literally waiting to catch a flight upon delivery.Post delivery inspection revealed suspension had a bent front strut indicating collision damage.This vehicle cannot be properly aligned without strut replacement. Most likely, he bought the vehicle in a wrecked condition. It had a check engine and lighting warning light son that traced back to emission malfunctions, faulty brake lights and it required an immediate clutch replacement. Although relatively new, it failed Virginia emissions testing.The vehicle had collective shoddy body repairs through out. Noteworthy, he delivered it after he'd put over 1800 miles on it for his personal use.The vehicle issues were discovered after he'd been paid and caught the first flight out of town. If you choose to do business with this company, you'd be foolish, and prepare to be cheated. Every stereotype of used car salesmen apply here. He is dishonest and will take any measures necessary to get your money.
