This is one of my favorite places in Lake Ridge. Today Adam helped pro... read more This is one of my favorite places in Lake Ridge. Today Adam helped prove why. He repaired my hopeless WHEELBARROW TIRE in less than 20 minutes! I am back in home yard business and Lake Ridge Auto has come through once again!!! Love this place!!! Mary N. Occoquan, VA
I paid 220.00 for my starter to be replaced because my car was having... read more I paid 220.00 for my starter to be replaced because my car was having a difficult time starting. Three days later I kept having the same issue of my car not starting. I returned on the same day to have a mechanic look at my car. A mechanic looked at my car and then explained what the problem could be but he didn't have enough time. I was asked to bring my car back two days later. I arrived on time to wait 20 minutes to have a different mechanic look at my car and was told that the original mechanic was too busy to assist me. They were not trying to help me resolve this issue because they were not making money of the visit. I will not return I'd rather travel 45 minutes to an hour than go to a place that's 5 minutes away. Poor customer service especially when you confront them about their work.
I received a birthday coupon for a discount oil change, I went on a s... read more I received a birthday coupon for a discount oil change, I went on a sat to get it done, they told me that they only do coupon M-F I made a appooinment for the following Tuesday 8:30am I showed up when they saw that I had a coupon on my hand they told me that they didnt have any appoinment under any name for that time, the guy behind the counter didnt even bother to look it up instead he searched on a scratch paper and said nope I dont have your name here, then he told me that they only accept coupons on Wednesday, I think they send coupons at home to try to get you to come in, and hopefully get you to paid full price by telling you they dont take coupons that day you are in.
