6/4/2022 Brought my mothers car in for inspection and I was in and out... read more 6/4/2022 Brought my mothers car in for inspection and I was in and out in less than 45 minutes… exceptionally pleased w the customer service provider all staff were extremely friendly and helpful. Happy, knowledgeable and very pleasant employees. Super super satisfied w the service received today… Chris Harper (mechanic/technician)
I was traveling from New Market, VA to home in Morristown, TN and I re... read more I was traveling from New Market, VA to home in Morristown, TN and I realized my car was leaking something. I called this garage and they agreed to look at my car. I was in and back on the road in about an hour. The people at this garage were exceptionally nice and so polite. I asked what I owed when they were through and the man said nothing. He said he could not charge me and stated that he just hoped that someone would help his wife if she had issues and was that far from home.
I have been a customer for several years – never had a reason to compl... read more I have been a customer for several years – never had a reason to complain but since I’ve been cheated, everyone should know what to expect. They say they honor warranties and work with them all the time but they will not bother to call the warranty provider and with their own interests in mind will say the warranty does NOT cover it. After pulling records from my warranty provider, they never called to even ask if it was covered – I had an ultimate warranty which was bumper to bumper equivalent. After bringing this up to the owner Marc Wilson, he said he didn’t care and it wasn’t his job to work with the warranty company and it’s my fault that it wasn’t submitted to warranty.
