Pep Boys located at 2384 Plank Rd in Fredericksburg, VA services vehicles for Oil Change, Auto Repair, Brake Repair, Tune Up, Wheel Repair, General Maintenance. Call (540) 373-0365 to book an appointment or to hear more about the services of Pep Boys.

Pep Boys Reviews

1
parts counter
January 26, 2015 | David | Visited, over a year
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I visited this store in January of this year2015. I went in to pick up a alternator and purchase a thermostat for my truck. The man at the counter was just finishing up with a customer. As I stood in line waited for him to call the next customer in line. He just starred at me as to give me a look like I was there for him and he wasn't happy that I was there needing to make a purchase. I sure many of you have met this type before, you know, the person who just stares at you and doesn't bother to say hello or may I help you. So I told him I needed a thermostat and was picking up a alternator. He asked me for the year make and model of the truck, then he wanted the engine size. I told him and I told him the engine was a Cummins(diesel). I told him I didn't need a gasket, but he proceeded to be a know-it-all and said it it required. I have changed this before but wasn't sure so I took the gasket. His whole attitude was like he was God's gift to mechanics at the early age of 20-24.I took the parts and went to the cashier. No sooner than I got there he was walking by saying his good byes to the cashier. Well this would explain his demeanor and customer service attitude. I got home to install the thermostat and alternator just to find as I thought, I didn't need the gasket and the thermostat was the wrong one. The know-it-all turns out to be a fake. Oh and the new alternator was bad. 
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I visited this store in January of this year2015. I went in to pick up a alternator and purchase a thermostat for my truck. The man at the counter was just finishing up with a customer. As I stood in line waited for him to call the next customer in line. He just starred at me as to give me a look like I was there for him and he wasn't happy that I was there needing to make a purchase. I sure many of you have met this type before, you know, the person who just stares at you and doesn't bother to say hello or may I help you. So I told him I needed a thermostat and was picking up a alternator. He asked me for the year make and model of the truck, then he wanted the engine size. I told him and I told him the engine was a Cummins(diesel). I told him I didn't need a gasket, but he proceeded to be a know-it-all and said it it required. I have changed this before but wasn't sure so I took the gasket. His whole attitude was like he was God's gift to mechanics at the early age of 20-24.I took the parts and went to the cashier. No sooner than I got there he was walking by saying his good byes to the cashier. Well this would explain his demeanor and customer service attitude. I got home to install the thermostat and alternator just to find as I thought, I didn't need the gasket and the thermostat was the wrong one. The know-it-all turns out to be a fake. Oh and the new alternator was bad.
1
fredericksburg, va
July 11, 2014 | Kurt | Visited, over a year
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Who can possibly afford an air conditioning check up and recharging for 249 dollars?! To charge a separate price for checking it 50 dollars and the go 190 more for the actual work?  Ridiculous.  I cannot see how this place is even in business.  Oh wait with those prices then can afford the rent! It's a shame the service was not prompt (3 day wait) and how the customer service angle received felt like I was rushed out of the door.
  Little Tire company is a much better alternative.  Better service and much more friendly.
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Who can possibly afford an air conditioning check up and recharging for 249 dollars?! To charge a separate price for checking it 50 dollars and the go 190 more for the actual work? Ridiculous. I cannot see how this place is even in business. Oh wait with those prices then can afford the rent! It's a shame the service was not prompt (3 day wait) and how the customer service angle received felt like I was rushed out of the door. Little Tire company is a much better alternative. Better service and much more friendly.