Great service by John at the store. A little delay out in the shop but... read more Great service by John at the store. A little delay out in the shop but John stayed on top of it. Very good pricing on the tires I bought. Really nice experience. Store could use a better parking area...very crowded for customers to get in move around the lot.
Wow! Talk about compassionate people...this staff is AWESOME! I had a ... read more Wow! Talk about compassionate people...this staff is AWESOME! I had a problem with my tires (TOYO) from the factory, only 12,000 miles on my 2013 car. I explained the problem and they got right on it. One tire appears to be out-of-round and all lose tire pressure together and the light comes on. I am very picky about my vehicles and have been to the dealer as scheduled for rotation and balance. Just had an alignment done that barely was needed,,only right toe off a bit. These people called the office and went to TOYO for answers. I haven't heard back from factory yet, but if you want someone who cares and knows their stuff. The mechanic, William, explained everything in details I could understand. It appears 2013 Mazda 5 may have some camber issues on this model. There is a kit to fix the adjustment. They didn't charge for the inspection, info, or rotation. The one tire still has issues (that is NOT their fault). They are working on getting them replaced for me! Thanks everyone who assisted and especially William and April Foster. Recommend this place!
My husband took our Mercedes in because the headlights were going out... read more My husband took our Mercedes in because the headlights were going out while driving at night. We took it in for repair. We were told that the diagnostics said the alternator needed to be replaced. After paying a bill for 495.00, the car was still doing the same thing the next day. We took our car back to get the problem corrected. In the mean time, my husband called a local Mercedes repair shop to inquire about the headlights and they told him that most likely a module needed to be replaced. (No mention of the alternator at all). Low and behold, when we called Buddy South back, Scott, the manager told me that they THOUGHT the problem was the alternator but now they THINK it is a switch and we needed to fork over another $520 dollars. When I asked why both problems did not show up when they did the diagnostics, he said they only checked for problems with the alternator. (But the diagnostics should have been to detect the problems no matter what was causing the problem).I asked Scott if they checked to make sure that the problem was fixed after they replaced the alternator and he said he could not duplicate the problem. However, they were able to duplicate the problem the second time around. All they had to do was let the car run with the headlights on for 10 minutes and "voila". I don't think they tried the first time around, because they ASSUMED the alternator was the problem. Basically, if you have a foreign car, don't let BUDDY SOUTH guess at your car problems....It will cost you dearly. I was forced to give them one star but I would never recommend this shop to any one.....unless I really wanted to see them spend unnecessary money. I wouldn't wish that on any one.
