Overall, very polite customer service. Quick services. Cost efficient.
We call 30+ boat repair shops in the area to get our boat fixed in tim... read more We call 30+ boat repair shops in the area to get our boat fixed in time for Memorial Day weekend and Grizzard was BY FAR the most responsive and then were the only ones that went out of their way to get us a quote, get us the parts that we needed and ensured that we were taken care of. Carlton was in constant communication with us, gave us an option to spend less money on a new propeller, and offered impeccable customer service. To say that we are pleased with the level of service we received would be an understatement -- we are over the moon. Thank you, Carlton and Grizzard Repair. We will be recommending you guys to everyone we know!
I took my older vehicle here for a tune up. The front counter person m... read more I took my older vehicle here for a tune up. The front counter person made me uncomfortable from the start by being so promising of how well they will perform the job, as he stated the price. Normally, mechanics would like to take a look first. I was aware of a humming noise coming from the air filter section of the engine, but thought it would be corrected during the tune up. Once I was given a job status call with recommended services, the noise was not mentioned. But at pick up time, the counter person brings up the noise and a quick fix deal if I bring it back. (Half Labor Charge). I took it back. At pick up, he charged $125.00 for 1 hour labor which would be $250.00 an hour. I just paid! Over the next 2 days, the engine was stalling, riving up on it's own and not idling properly, so I took it back. Automatically, he started talking of more charges. When I mentioned the overpayment I had already paid, he stated that I'm the one who agreed to pay it. I still have to get their work corrected.
