Sam Snead Tire and Recapping Inc

I arrived at Sam Snead tire on Saturday July 29 to inquire about repair of a bent Axel on my 1997 Lincoln Town car limousine. Upon my arrival 3 " mechanics" began to inspect, touch and attempt to open the rear passenger doors to the limo in the fashion of having never seen one before. Time being an issue, and no one asking how they could help I gained their attention and asked if they could repair the issue. At that point a "supervisor" came out an I informed him of the issue. He said " I'll have to order the parts but we can do it". I agreed to let him repair the issue and he replied " I'll order the parts if you promise to return on Monday at 12pm when the parts arrive", I agreed. I return to the Walmart in Bristol and stay in the limo until Monday. I arrived Monday around 8am and the employees began to disassemble the rear components of the car in preparation for the arriving parts. 12pm rolls around and no parts, 3:30-4:00 pm parts arrive. They ordered the WRONG Axle! I am told excuses about who's to blame and I calmly and politely told them " I understand , let's just get it done". They say another 2 days for the parts that will arrive at 12pm, I responded " around 3:30 or 4?" Mechanic responded " No, 12pm" as I know very well he can't make promises for Fed ex. At this point I can no longer stay in my limousine as it is on Jack's and must get a hotel room. I return 2 days later at 11am in anticipation of the parts arrival, 12pm no parts! They arrive at 3:40 pm as I said they would. Again WRONG Axle!!!!! They sent the old Axel to a local machine shop to be refurbished and cancelled delivery of the proper Axel " he will work on it tonight and it will be done tomorrow"I return to the hotel. I return at 11am on Friday August 4th, no Axel, I wait until 4:15 pm closing time at 5 and the business will be closed all weekend , the manager says " we are going to stay late for this". Obvious to me that this is not going to get done I began to explore my options as I had no more cash for hotel or food. I had them call the owner Allen Hearl to ask if he could help me with accommodateons until the repair is complete, as every promise made by staff had been broken I could no longer put trust into anymore deadlines stated by his staff. I was told by Allen Hearl " I've lost money by having your car in one of my bays, I've had to turn away business, Definitely not the case at all as I have been in the lobby for 6 hours a day for 4 days looking at their job board. I said to him I need access to my vehicle over the weekend, He had his staff roll my limo out of the bay with No Rear tires put on Jack's stands and lay all parts and tires outside in the rain, EXCEPT my Axel , manager shuts door as all staff goes home at 5:05 ( remember staying late??) With their heads down in shame as I drag my suitcase in the rain a mile to the nearest hotel. I have never had or heard of a business treating a coustumer like this. I am now in the hotel that I can't afford to spend another 3 days stranded.