Sean came to replace a fuel Pump (that we provided). He gave me a quot... read more Sean came to replace a fuel Pump (that we provided). He gave me a quote of $330 and 3hr job. After a couple hrs. he came to me and said he couldn't get the ring off even after buying a specialty part. He then told me he had to buy a new ring. Two weeks later he came back and after I think another 3 hrs. he charged me $169. He then said you have an exhaust leak to which I said I know. Then he said "It would've been nice to know it had a full tank of gas". Does he think since he was here the first time I went and filled it? A few days later we took to get the exhaust leak when they put it up on the rack they said "did someone work on this recently?" They showed me he didn't bolt on on of the tank straps, left 2 hoses unconnected and the ring was all buggered up and had a hole gas was leaking out. So it was clear to me he put on the old ring. When I called him he said "we can cover it under warranty and said " I put it on hand tight and I have video of it." I said I was under the van and had pictures which I sent him. He set an appt for Dec 23 haven't seen or heard him since. He seems like nice guy but I would never trust him to touch my cars ever again.
These guys are great! Sam and his crew are friendly and honest. Kapps ... read more These guys are great! Sam and his crew are friendly and honest. Kapps has been servicing my vehicles for years.. They consistently diagnose and repair problems efficiently and always at a fraction of dealership pricing. From routine maintenance to complete overhaul, I would trust Kapps to get the job done right. Highly recommended!! Larry K. Highland, UT
Sam is awesome to work with. He has done all of the major services or... read more Sam is awesome to work with. He has done all of the major services or repairs on my Audi A6. They always seem to be able to get me in on short notice and complete the work on time or ahead of schedule. I have had no issues with any of the repairs or maintenance services they have provided. True story: They replaced my brakes with some after market brakes that were supposed to be awesome. However, after a week or so the brakes started to squeal. I called Sam and told him the problem. His response was, "bring the car in immediately and we'll swap out the brakes for OEM brakes. We can't have you driving your Audi with squeaky brakes." I took the car in, they swapped out the brakes the same day and didn't charge me a dime. Awesome customer service. I recently was in the market to purchase another Audi and before doing so had Sam check it out to see if there were any major problems. In 5 minutes he was able to let me know that the previous owner hadn't run synthetic oil and that a gasket was leaking. He saved me from buying a "problem" car. Oh, and he didn't charge me anything for it. These guys know European cars and treat their clients very well. They are much cheaper than the dealership and an absolute pleasure to do business with. Their new shop in Pleasant Grove is much nicer and easier to find. David P Highland UT
