I took my 1988 Ford bronco in to have an alignment done and some front... read more I took my 1988 Ford bronco in to have an alignment done and some front end repair done The only reason I took my bronco there was because another shop quoted me $1000 for the repair and alignment. A friend suggested I go and get a second opinion. Apparently the first shop only wanted to replace everything, including stuff that wasn’t necessary. After BT looked at my bronco they showed me what really needed to be fixed. When I asked about the stuff The other shop wanted to fix the staff at Bt showed me why it wasn’t realy needed. In the end I saved about $400 and my bronco drives straight as an arrow with no more issues.
I recently went to Accuracy Auto to look at a Honda Pilot they had for... read more I recently went to Accuracy Auto to look at a Honda Pilot they had for sale, in the office while waiting for the salesman, I asked a customer who was there waiting if she had good experiences here and she enthusiastically said that she brought all her work to them and felt well taken care of. I decided to buy the Pilot and literally the next day, after signing all the "as is" paperwork, it's check engine light came on and the starter started acting up. Naturally, I called them, hoping they would help but half expecting them to throw some kind of band-aid on the problems to put me off. But they took good care of me thoroughly fixing the intake problem which was causing it to throw a code, they also replaced the starter with a used one. While I would have loved to have gotten a new starter, getting it replaced with one that worked felt fair. My general impression was that they genuinely want to do the right thing, I think they know what they're doing, take pride in their quality of work and overall integrity. I would comfortably buy another car from them and if I lived closer I'd use them for their repair and maintenance services.
My 1997 Audi A4 1.8T was experiencing some engine power-loss issues th... read more My 1997 Audi A4 1.8T was experiencing some engine power-loss issues that proved quite difficult to troubleshoot. As an Audi enthusiast, I felt that my passion for my vehicle was shared by the entire team at Integrity First Automotive, and I knew that my time and money would not be wasted heading down dead-end roads in the repair process. Most repair shops are typically aesthetically 'unappealing', but Integrity's shop was, well, aesthetically 'appealing'. Furthermore, the loaner vehicle that I was able to use while my vehicle was in the shop was a huge benefit. And if the great customer service and quality workmanship wasn't enough, I received a hand-written thank you note a few days later in the mail. Just when I thought things were great, they got better. When I find a company that under-promises and then over-delivers, I take note.
