I took my 1988 Ford bronco in to have an alignment done and some front... read more I took my 1988 Ford bronco in to have an alignment done and some front end repair done The only reason I took my bronco there was because another shop quoted me $1000 for the repair and alignment. A friend suggested I go and get a second opinion. Apparently the first shop only wanted to replace everything, including stuff that wasn’t necessary. After BT looked at my bronco they showed me what really needed to be fixed. When I asked about the stuff The other shop wanted to fix the staff at Bt showed me why it wasn’t realy needed. In the end I saved about $400 and my bronco drives straight as an arrow with no more issues.
I recently went to Accuracy Auto to look at a Honda Pilot they had for... read more I recently went to Accuracy Auto to look at a Honda Pilot they had for sale, in the office while waiting for the salesman, I asked a customer who was there waiting if she had good experiences here and she enthusiastically said that she brought all her work to them and felt well taken care of. I decided to buy the Pilot and literally the next day, after signing all the "as is" paperwork, it's check engine light came on and the starter started acting up. Naturally, I called them, hoping they would help but half expecting them to throw some kind of band-aid on the problems to put me off. But they took good care of me thoroughly fixing the intake problem which was causing it to throw a code, they also replaced the starter with a used one. While I would have loved to have gotten a new starter, getting it replaced with one that worked felt fair. My general impression was that they genuinely want to do the right thing, I think they know what they're doing, take pride in their quality of work and overall integrity. I would comfortably buy another car from them and if I lived closer I'd use them for their repair and maintenance services.
I am VERY disappointed with this business. I went in because another ... read more I am VERY disappointed with this business. I went in because another mechanic told me I need a new head gasket. I came here and they did a check and said it wasn’t a head gasket that I just needed a few sensors replaced. As I was waiting to pay I heard the front desk guy tell a customer that they look at cars for free and then see what they need to do from there. Well after I left the car still was having problems. I took it back and they checked it over. When I went to pick up my car they wanted to charge me 80$. I confronted them about what I heard the man say. The old grumpy man at the front desk said they never check cars for free and that I wasn’t being truthful. I argued and kept asking if my car was fixed. He would say yes, no, then when I argued about paying he said I will tell you whatever you want to hear as long as you pay me. Right there I was so disgusted. Such blatant dishonesty from this business. From that moment on I did not speak to this man. Well come to find out I needed a new/repaired head gasket. So I’ve been driving on a damaged one for 2 weeks. Which has probably made it worse. Well I took it in and 2 weeks was how long it took. They kept making excuses that it was the shop who was grinding down the head gasket but if you have a business and you tell a customer that it will be done in 3-5 days that is when It should be done. I can even understand a few days but 14 , come on!!! Well then I had to pay that shop almost 500$ for taking 2 weeks to do the job. And BT automotive wouldn’t help, negotiate or make me feel like they appreciated my business. They also charged me for the new sensors when that wasn’t even the problem. No refund! While repairing the head gasket they offered to put new front tires on, so I accepted. When I went to pick up the car after the 14 days the tires were not put on. At this point I should have walked away but I needed these tires. So they put them on. 3 months later the front tires were bald
