Had a great experience at the Smog Shop and Ms. Sylvia was a nice lady... read more Had a great experience at the Smog Shop and Ms. Sylvia was a nice lady.
I went in for an emission and safety inspection only to be told that I... read more I went in for an emission and safety inspection only to be told that I didn't need to have one this year. A mechanic offered to run my credit card to pay my State car tax and to provide me with a renewal sticker that day. I agreed. He ran my credit card. The owner, an old man, then said I owed him a $10 servicing fee. I exclaimed he never told me about this fee. I asserted that had I known about this fee, then I would have paid the State online for FREE. He said he didn't have to tell me about the fee because I should have read the fee broad above my head. He then ran my credit card for $18! I told him that he was dishonest. He proceeded to call me a "foreigner" who "should go back to my country." He then practically threw $8 in cash at me. I'm an Asian-American woman. I'm offended by his unprofessional and racist comment. I reported him to the Better Business Bureau. I would NEVER recommend this business to anyone.
After having my car for an entire day and charging me $200 for a $20 p... read more After having my car for an entire day and charging me $200 for a $20 part that takes 15 minutes to put in, my car still wouldn't start the next day. I had to have it towed somewhere else where they told me they were unable to diagnose it, and also that the part that had been replaced at First Choice had been put in backwards!!! When I called them back to tell them this, they said there was no way the part could have been put in backwards and refused to compensate me in any way. I told him I would leave a bad review on every website I could think of and he was VERY rude and said he would sue me if I did that! I asked him on what grounds and he hung up on me. I'll be filing a complaint with the BBB. Don't take your car here!! They lure you in with their $17.99 oil change but they do schotty work and have HORRIBLE customer service. They are only getting a 1 star rating because they won't let me give a 0 star rating. I hope all the business he will lose over my reviews is worth keeping my $200.
