I took my Mack MR688 truck to the Mack dealer in order to get "top not... read more I took my Mack MR688 truck to the Mack dealer in order to get "top notch service and expert repairs". Maybe I was wrong in thinking that a Mack dealer would automatically be a place where expertise would be paramount....I expected to pay A LOT, but to also receive what I would pay for in knowing that a dealer would surely stand behind it's work. What I learned was SHOCKING to say the least!!! I have met Jiffy Lube technicians with more confidence and experience than these people. I came to them because my truck was shaking violently at about 60 mph. I had taken my truck to a friend, who pointed out that I needed to change my tie rod ends and linkage. We changed that, and had just received an alignment from Jacks Tire and Oil, but the problem persisted. When I first entered the Mountain West Truck Center, I noticed the gentleman in front of me obviously distraught and was telling me that they had one of his company's trucks for over two months!!! Then, I heard "Eddie" talking on the phone giving excuse after excuse as to why someone's truck wasn't done...After about 20 minutes I finally said in a loud voice "hey, can I get some help?" they seemed totally clueless to their customers being there. The sign on the entrance to the service center says that you should expect a certain level of service...such as always being informed of your vehicle's status....getting a diagnosis within 2 hours, etc...THEY TOOK 8 HOURS to tell me that my truck needed a new rim, and that all else was great...that I should get my rim somewhere else because they charge $330+ a rim!!! They charged me close to $1200 for diagnosing the "needs a new rim", and giving me an oil change and fuel filter replacement with changing the wheel bearing caps!!!! They misdiagnosed the issue. I need a new kingpin! One of the head guys there told me that if they made a mistake on the diagnosis, he would "take care of me". When I asked him about this, he recanted and told me that he didn't say that. He then told
