The shop did some prior work for me in July and I spent $5749.62 and t... read more The shop did some prior work for me in July and I spent $5749.62 and told my truck would run like a new truck. I received a FIXED FOREVER parts and labor Warranty. Now the first part of September my service engine light comes on so I take it back to Steve's to have it checked out. They stated they would run a test after they pulled the codes. Call back and just the gas cap, no big deal, until I went to get my truck and they wanted over $200.00 for the gas cap. They told me that I was informed on the phone about the cost and I stated why would I be so upset if I agreed to that much for a gas cap. He stated he would check the call and I said go ahead and you will find you never told me about the extra charges just to put on a new gas cap. Both Kathy and I have had our vehicles worked on here before and they seem honest in the beginning but watch out after that. I don't like being lied to and I surely would not pay $200.00 for a gas cap. Once confronted they only charged me for a $26.00 gas cap, still expensive and did not honor my Car Care Club discount that cost me $99.95. Don't be afraid to stand up for what is right even if they get mad and pout like a child who just got caught with their hand in the cookie jar.
I have my car's wheel front replacing parts at this place and have to ... read more I have my car's wheel front replacing parts at this place and have to go back for another time to replace the same parts under the warranty. After less than a week, I have to go back due to the same problem. Then, the shop said that additional charge of $1,500 will be added to fix the same problem. I decided to go somewhere else. Don't get fooled by this shop.
I recently went to Accuracy Auto to look at a Honda Pilot they had for... read more I recently went to Accuracy Auto to look at a Honda Pilot they had for sale, in the office while waiting for the salesman, I asked a customer who was there waiting if she had good experiences here and she enthusiastically said that she brought all her work to them and felt well taken care of. I decided to buy the Pilot and literally the next day, after signing all the "as is" paperwork, it's check engine light came on and the starter started acting up. Naturally, I called them, hoping they would help but half expecting them to throw some kind of band-aid on the problems to put me off. But they took good care of me thoroughly fixing the intake problem which was causing it to throw a code, they also replaced the starter with a used one. While I would have loved to have gotten a new starter, getting it replaced with one that worked felt fair. My general impression was that they genuinely want to do the right thing, I think they know what they're doing, take pride in their quality of work and overall integrity. I would comfortably buy another car from them and if I lived closer I'd use them for their repair and maintenance services.
