Do not do business with this man, his word is not trustworthy and he w... read more Do not do business with this man, his word is not trustworthy and he will not pay you, lack of ethics
I took my Mack MR688 truck to the Mack dealer in order to get "top not... read more I took my Mack MR688 truck to the Mack dealer in order to get "top notch service and expert repairs". Maybe I was wrong in thinking that a Mack dealer would automatically be a place where expertise would be paramount....I expected to pay A LOT, but to also receive what I would pay for in knowing that a dealer would surely stand behind it's work. What I learned was SHOCKING to say the least!!! I have met Jiffy Lube technicians with more confidence and experience than these people. I came to them because my truck was shaking violently at about 60 mph. I had taken my truck to a friend, who pointed out that I needed to change my tie rod ends and linkage. We changed that, and had just received an alignment from Jacks Tire and Oil, but the problem persisted. When I first entered the Mountain West Truck Center, I noticed the gentleman in front of me obviously distraught and was telling me that they had one of his company's trucks for over two months!!! Then, I heard "Eddie" talking on the phone giving excuse after excuse as to why someone's truck wasn't done...After about 20 minutes I finally said in a loud voice "hey, can I get some help?" they seemed totally clueless to their customers being there. The sign on the entrance to the service center says that you should expect a certain level of service...such as always being informed of your vehicle's status....getting a diagnosis within 2 hours, etc...THEY TOOK 8 HOURS to tell me that my truck needed a new rim, and that all else was great...that I should get my rim somewhere else because they charge $330+ a rim!!! They charged me close to $1200 for diagnosing the "needs a new rim", and giving me an oil change and fuel filter replacement with changing the wheel bearing caps!!!! They misdiagnosed the issue. I need a new kingpin! One of the head guys there told me that if they made a mistake on the diagnosis, he would "take care of me". When I asked him about this, he recanted and told me that he didn't say that. He then told
