I got a rock chip on my front window about the size of a dime. I call... read more I got a rock chip on my front window about the size of a dime. I call 1st Class Auto Glass because they were one of the first sites to pop up when searching on the web. When the guy arrived at my house he was with a different company. After he repaired my window I raised the concern that it still looked the same as before he started. He said not to worry, guaranteed it was fixed and said they would replace the window if the crack spread from this chip. The next day I called back 1st Class Auto Glass to let them know my concern and ask for a receipt from them instead of this other company. I also find out that they contracted out the work to this guy without letting my know. Two days later the crack spread across my window beyond repair. When I called back 1st Class Auto Glass he said they never warranty the window and could only give me the original $70 toward the price of a new window if I have them do the work. I asked why they do not warranty their work when It was clearly not completed correctly. He told me I didn't know what I was talking about, they will not pay for anything and hung up the phone. I have never dealt with a more rude individual on the phone. If you are looking to get a crack fixed look to a more reputable company, I wish I would have. Now I will need to pay nearly $1000 to get my window replaced! There is no recourse for a bad repair on their part. If the window breaks they either keep the money from the chip repair or you have to use them to replace the window. Either way they win and you lose!! DO NOT use 1st Class Auto Glass. Horrible service, horrible treatment, horrible company.
I have never had to replace my windshield before, just clueless! Heard... read more I have never had to replace my windshield before, just clueless! Heard good things about Curtis and his company so I thought I would give it a try. I called him and he talked me through step by step what I needed to get done. And being easy on the wallet also! Him and his team was great. Came to my work in less than an hour I made my appointment, and they were in and out in no time. They even gave a quote to my co worker! Good people, very helpful and did an amazing job on my car. They have found a life long customer for sure.
1st Class Auto Glass + 1st time Customer = Satisfied Life Time Custome... read more 1st Class Auto Glass + 1st time Customer = Satisfied Life Time Customer! Scheduling was easy with accommodating appointments to fit my busy schedule. Curt was quick to offer to come to my home or place of employment. Technician was meticulous and professional. A self-proclaimed "perfectionist". He educated me about the technique required, then he executed it perfectly. Thank you Curt and Don for your expertise. This 1st time Customer has become a Satisfied Life Time Customer!
