Russell is DISHONEST ! He is the owner of this dealership and puts up ... read more Russell is DISHONEST ! He is the owner of this dealership and puts up a front like he is doing good business but he is not ! My husband and i purchases a 2010 Honda Accord Crosstour from him and paid $19,000 for the car last year May. We were suppose to move overseas and so we did not have to pay taxes on the car. The move fell through and so we contacted Russell In Jan of 2014 to help with the taxes and registration which he did. I then decided i did not want to keep the crosstour. The car was taken to Carmax, Texas Auto Direct, and Mac Haik for appraisal and we were told the car had FRAME DAMAGE. We were very upset because it was never disclosed to us by Russell that there was a frame damage. I decided to contact him and he swear that it was impossible that the car had frame damage but we had it assessed even at Honda and they said the same thing. Russell then proceeded to forward me (in my mind) Forged Carfax report that was totally different from the other reports i received from Honda, Carmax, and Mac Haik that was pulled up on Auto check that showed the car was reported to have frame damage before Russell sold it. I called him about it and he told me that auto-check is garbage. He never once apologized for the lies he told which included that the car was bought from a dealership and the sold to us (whereas the car was bought from an auction). My Advise to anyone who doesn't want to get ripped off it RUN . Northcrest Auto does not do honest business!
I dropped my car off and weeks later picked it up in worse condition a... read more I dropped my car off and weeks later picked it up in worse condition and unfinished. They had the nerve to ask for big $$! Rip off!
Paid cash for a vehicle, then was informed the salesman made a mistake... read more Paid cash for a vehicle, then was informed the salesman made a mistake and didn't enter in the Mclennen county taxes and WE would have to come up with $310 to get out plates. We told them UMMMM NO, their mistake, their mistake they should pay...so they eventually payed. ANNND to top it all off the thing started smoking on us!!! 2 days after we bought it too, how bout that? Took it to a mechanic and he informs us that we need a new engine because a piston ring is cracked and has been for awhile and something has been done to temperaraly stop the exhausted smoke. Hmmmmm. Well when we inform the dealership, they deny deny deny of course, swears up and down he doesn't know how to stop exhaust smoke and that he is honest as can be.....yet he told us to go to his "great friends" down the street and try to trade it to them but don't tell them about the problem. And if I don't like driving around with the smoke there's this stuff I can buy right around the corner. A Checker that temperaraly stops the smoke!!!! I thought he didn't know how to mask problems like that. Hmmmmmm! Every single thing I've said here has been completely true. I loved my car, for a day...and the service was decent, until they were caught. Take your car to FREDS AUTO to get it looked over before you buy ANYTHING!!! He is aware of this dealership. Buyer beware!
