I bought a car from the BMW Specialist who worked there Josh Krustchin... read more I bought a car from the BMW Specialist who worked there Josh Krustchinsky, the car had some major issue and it was denied by all. White smoke was present off and on and clanking noise on a right turn and died and won't start of the day I picked the car up. This was over several months and discussion to have the car evaluated for safety and future expensive on a current purchase of this used care to determine if the car should be return for refund. I was told the car did have the issues of white smoke months later and the noise both were address at no cost to me and was fine. If these issue were present and sell of vehicle than these expenses and issues would have not lead me to purchase the car. We went to court over the issue and it was stated the car was in good working condition and not any problems. I lost my case and had to buy another battery and alternator for this fine running car. After an evaluation at BMW Austin Idetail for sell report stated the internal oil leak would require taking the engine apart to fix and the clanking was a sway bar hydraulic leak in the front and rear. So the adjusting of coils that donot exist on this car and the engine being a major repair. It is impossible to state the car is in good driving condition. Than you also told the customer to feel safe in the car and repairs or complete no problems and all fabricated to move. I am sorry but after this nightmare and the lack of integrity to tell the truth to me and in court. I wouldn't have my car service there or conduct any other business. I have a car I can't drive and out of several thousands of dollars in this deal. The star is for the Brandon who wasn't afraid to tell the truth about the car and not cover up the white smoke and engine problem denied by all. two thumbs way up for his courtesy and professional attitude. Great job young man.
Absolute terrible service complete rip off fixing things I don't even ... read more Absolute terrible service complete rip off fixing things I don't even need faxed lying to your face telling me they're going to look at my truck and give me a verbal estimate before they write anything up for your truck and then hitting you with a big bill beware do not do any business with this truck dealership
Took my truck down there to be diagnosed. Ask the technician to call m... read more Took my truck down there to be diagnosed. Ask the technician to call me when he figured out what was wrong with it. When I called a couple of days later to see if he'd had a chance to look at it. I find out he went on vacation after he decided it need all new injectors despite the fact that I had told him I just replaced half of the injectors, oh and that will be $5000 dollars, because the parts were already ordered. I said no thank you and went and got my truck. Imagine my surprise had I not called until after they had replaced all the injectors without telling me. Later I noticed on the receipt it says I had been quoted. No one ever called me and told me about anything. Certainly not about $5000 injectors I didn't need.
