The quality of work, you can not ask for anything better. Top quality.... read more The quality of work, you can not ask for anything better. Top quality...I was informed of a problem with options on what to do to correct. Vehicle was repaired and ready before scheduled within the cost estimate. Highly recommend Trinity Auto Haus for any vehicle repair. The highest compliment I can give, I would recommend my parents to Trinity Auto Haus if they still had a vehicle.
I bought a car from the BMW Specialist who worked there Josh Krustchin... read more I bought a car from the BMW Specialist who worked there Josh Krustchinsky, the car had some major issue and it was denied by all. White smoke was present off and on and clanking noise on a right turn and died and won't start of the day I picked the car up. This was over several months and discussion to have the car evaluated for safety and future expensive on a current purchase of this used care to determine if the car should be return for refund. I was told the car did have the issues of white smoke months later and the noise both were address at no cost to me and was fine. If these issue were present and sell of vehicle than these expenses and issues would have not lead me to purchase the car. We went to court over the issue and it was stated the car was in good working condition and not any problems. I lost my case and had to buy another battery and alternator for this fine running car. After an evaluation at BMW Austin Idetail for sell report stated the internal oil leak would require taking the engine apart to fix and the clanking was a sway bar hydraulic leak in the front and rear. So the adjusting of coils that donot exist on this car and the engine being a major repair. It is impossible to state the car is in good driving condition. Than you also told the customer to feel safe in the car and repairs or complete no problems and all fabricated to move. I am sorry but after this nightmare and the lack of integrity to tell the truth to me and in court. I wouldn't have my car service there or conduct any other business. I have a car I can't drive and out of several thousands of dollars in this deal. The star is for the Brandon who wasn't afraid to tell the truth about the car and not cover up the white smoke and engine problem denied by all. two thumbs way up for his courtesy and professional attitude. Great job young man.
I used to think highly of this place, but boy has it really gone downh... read more I used to think highly of this place, but boy has it really gone downhill. The place is jam packed full of cars but I never see anybody working on them...its just a hot mess in that garage. If you want to drop off your car and be in and out quickly....forget about it. These people move as slow as molasses running uphill during the wintertime. I had them look at a used car to tell me if there was anything it needed done to it. $90 dollars later they told me all it needed was an oil change and a tune-up. I said.....I JUST GOT THE DAD GUM OIL CHANGED YESTERDAY! They said, oh...UH...then it just needs a tune-up. A few days later, a friend of mine told me the steering wheel was off center and felt it needed to be aligned. Olson's never even told me this. So, I call them and the wife of the owner answered. I requested to speak with her husband, but she said he was too busy and that she could speak on his behalf. She was VERY SNARKY. I explained all that had happened and she said that when they look at a car for issues, they only look under the hood unless otherwise specified. I explained that I just bought this car and DID SPECIFY that I wanted it completely inspected. I also told her that her husband mentioned if I had a service done (the tune-up), some of that $90 could be applied towards another service. I told her I was interested in having the car aligned and wondered if they would still honor the offer for me. She said since it wasn't done AT THAT TIME, there would be no discount applied towards another service (an alignment). I said, now wait a minute. I would have had the service done at that time had I known to have it done. Not to mention when I dropped it off I told him to take his time since I didn't need the car right away. He had it for TWO WEEKS. I said certainly he can find a way to cut me a deal on an alignment. Is there any way you can talk to him about this and give me a call back? This woman literally said.....we need to put bread and butter on our table too, so I doubt he will, but I will give him the message. I haven't heard from these people since. TRUE STORY. So, needless to say, this post will go up everywhere I can possibly post it since.....I can be a little snarky myself. AutoZone hooks your car up to a machine for FREE and tells you more than OLSONS AUTO CLINIC.
