Ask for the manager Charles. Great customer service. My vehicle looks ... read more Ask for the manager Charles. Great customer service. My vehicle looks amazing
11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me... read more 11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me it was a thermostat. So I greed to have them fix it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. While they changed the timing belt they mistimed the engine and destroyed it. They bought a replacement engine a “ salvaged” long block. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. They tried to claimed it was the exhaust not the engine but eventually cleared the problem. I asked Stan who is a lair and a cheat, if the new parts are on my car and he said no, but I’m going to warranty it for 3yrs 36k miles prorated. Next morning the engine light came on so I took it to the dealer it was there for 3 days while repairing the wiring and sensors that weren’t wired correctly and install missing bolts on the engine! To date my car has still overheated 2X I have exhaust fumes in the cab and most importantly I have not been reimbursed for the rental car and don’t have the parts I paid for.
The short version is that car spa damaged my vehicle and have given me... read more The short version is that car spa damaged my vehicle and have given me the run around for over a month without fixing it. I was a repeat customer who brought multiple cars there for years (probably spending a couple of thousand dollars all together). Never again. Long version: 1 month ago, on a Saturday, I came in for an oil change and general cleaning (inside and out). After the oil change but during the cleaning inside the car, an employee broke my rear view mirror off in such a way that it couldn't be reattached. The guy who broke the mirror was very apologetic and I wasn't particularly upset about that (accidents happen). What did bug me was waiting beside my car for 30 minutes until a manager (Juan) could look at the damage and take down my details. On the back of their copy of the receipt, I wrote down my name, number, make, model, VIN, etc and since it was the weekend, Juan promised to call me on Monday with a resolution. No one calls me on Monday. I wait until Thursday to call them and after 20 mins on hold am told that the part has been ordered and that they will call me when it comes in. No one calls me the following week. I call on Friday and after a lot of hold time, I am told that the wrong part arrived, had to be returned and the correct one ordered. I will be called when it arrives. No one calls me the following week. I show up in person on Sunday and talk to Juan (who doesn't remember me of course). I describe the repeated calls, the repeated runaround and how after three weeks, this just needs to be made right. He promises, to my face, to make amends and take care of me and fix my mirror. I am clear that I will wait 1 week and if it is not resolved by then, I start posting my experience online. That was 9 days ago. Car Spa, your staff lie to your customers, repeatedly, on the phone and in person and it reflects very poorly on your company as a whole. It must be obvious by now to anyone reading this that they never o
