I came by a few minutes before 5 to get an inspection . The guy at the... read more I came by a few minutes before 5 to get an inspection . The guy at the desk took my keys and my insurance and told me they would get me taken care of. My daughter and I hung out in the lobby for a few minutes before walked across the street to get tea. An employee yelled at us from the door something I couldnt hear. I motioned we would be right back and they were pulling my car into the bay. He nodded to me. Upon returning not five minutes later, the whole facility has been shut up and my car is sitting in the parking lot. When we come inside the owner, aggravated, gets up thrusts my keys at me says harshly "Here are your keys!" I took them from him and ask him what is going on to which he responds "I told you we are closed. I cant hold four guys here while you go across the street for a drink!" Excuse me? I told him we were told they would do it, had no idea they were closing, it says on the door they close at 6 and it is 5:10. Again, instead of addressing me as a professional, he takes a rude tone with me: "We close at 5 during the winter and 6 in the summer." I realized there would be getting no where with a guy who acted like this. So I just told him the website also says 6 and walked out. I tried to message him on Facebook asking why I would get treated in such a way when I was only trying to frequent his establishment but he has no leg to stand on and wont answer.
I took my car in July 2013 to get an alignment done and they told me t... read more I took my car in July 2013 to get an alignment done and they told me that the bearings on the front right were bad and needed replaced. I got them replaced for $400-something for parts and labor, but after I left my car was making a noise when I turned to the right that made me uneasy. So a week later I took it back and they said they "put the hub on backwards" (which is impossible) but redid their service for free. So I left thinking that okay, they screwed up the first time but at least redeemed themselves. I was annoyed that I had to spend another 3 hours waiting on my car (I had waited 2 hours the first time they 'worked' on it) but at least they did it for free the second time because of their mistake. Now, in February 2014 I took my car in to a different shop and my boyfriend actually watched as they worked on my car (because he works there), and the bearing that Kwik Kar had replaced and put on there was so warped and the balls fell out as soon as they took it off. Kwik Kar did not do their job correctly and lied to me about it, I am EXTREMELY unhappy with their service and seeing what action I can take against them. The shop my boyfriend works at told me (and I am pregnant) that I could have had a very serious accident if I kept on driving.
Do NOT use this company! It also appears that the same person who owns... read more Do NOT use this company! It also appears that the same person who owns the location in Paloma Creek also owns locations in Denton, I would suggest avoiding them also! We dropped our car off on Tuesday afternoon (5/28/13), before 1pm, for an alignment. We were told it would be done in a couple of hours and they (the staff at Kwik Kar) would call us when it was done. At about 3:45 my partner called to see if the car was done, because no one had called him and it was past the time the car had been promised to be completed. The woman who answered the phone told my partner that they were very busy and she would call him back. At 6:00, my partner called back, and no one answered—they were closed. At 8:00 the next morning, my partner called again and spoke with the manager, Greg Gergens. Greg told us that the receptionist had called the day before and let us know the car was ready. On the way to this location, we double checked phone logs and voicemail—needless to say, no calls from Kwik Kar. When we arrived at the location to pick up the car, Greg was inside reading a magazine. He appeared to finish his page before acknowledging us, even though he was the only personnel inside the building. We explained who we were, and asked what time the receptionist called us the day previous, and he said it was around 3pm. We explained that not only did we not get a call, but when we called at 3:45, she was busy, told us she would call back, and never did. Greg then decided it may have been later that the receptionist had called. However, he also told us that he asked the receptionist to call again about 5 (the day previous), when we had not yet picked up the car. Of course, she didn’t call then either. After a 20 minute conversation, Greg somewhat apologized for the mistake, stated he would have a talk with the receptionist when she came in that day, and offered to take $20 off our bill. At this point, my partner has missed 2 hours of work, costing us over $80 in income. So, we as
