I scheduled an appointment two weeks in advance because they were busy... read more I scheduled an appointment two weeks in advance because they were busy. I asked what the shop rate was and the service manager said $80/hr. Please be hear by 9am. They didn't even acknowledge that I had arrived at all. They moved my bike into the shop at 10am... and it sat there. Since I was without other transportation I watched as work was done. They did a little on mine and then moved on to other projects. They spent no more than an hour (I timed them) on mine but two hours before they were done. So? When it was time to pay the bill it was for $160 (2 hours). Oh, well, we only charged you for 1.5 hours. And, the hourly rate just went up to $89/hour. Plus tax of course. Hm... And, they wanted twice the rate for recycling my old tires. No thank you, I'll take them with me. When I left the old tires were not with my bike. Were the tires balanced? Uh, there was no need to change whatever weights were on there. Really? I got a call from Rob for the $6 he'd have to pay to recycle the tires left behind. I later picked them up. Should I have mentioned the 1/2 hour false labor or change in quoted hourly rate? I don't recommend this shop. They're not honest, timely, or trustworthy. But, my new tires are installed.
I have done business with Robs Fun Center for well over 10 years now. ... read more I have done business with Robs Fun Center for well over 10 years now. Although they are friendly and helpful when you buy a new bike or 4 wheeler - their after the sale service is abysmal! I have NEVER in 10 years of dealing with these shysters EVER gotten any of my bikes back in less than FOUR MONTHS! Even for simple things that should take a skilled mechanic a half an hour, they take 3-4 MONTHS! And then they ALWAYS find something else that needs doing to your bike and then force you to pay for it so you can actually pick it up and take it home. If you need service - go find someplace else. If you need a new bike, still go somewhere else. These people lie to you at every single chance, they don't call you back and you will ALWAYS have to chase them down to hear the excuse of the day. If there was someone else close to take my Yamaha's to - I would but I am sort of stuck with dealing with them - hopefully you won't get "stuck" with them too... BP Chappell Hill TX
Custermer service 1/10 they tried to rip me off several times i wou... read more Custermer service 1/10 they tried to rip me off several times i would not recommend going to this dealer for mechanics or repairs Story ~They called me and told me my bike was done and left a voice mail ~I called them back and asked them how much it was so i could take the right amount in cash ~i got to the store and they had raised the price about 60$ claiming that the mechanic had not filled his hours ~I said I would not pay the new raised amount dew because they had called me about 4 hours earlier and left a voice mail telling me that my bike was done and i had called them back and Agreed on a price that was due ~The cashier guy said he was going to get his manager they maid me wait like 30 min( the store was a ghost town it was so empty) ~he finally came out and told me he could only drop the price about 20$ ~i told him no because we had already discussed the price on the phone ~after about 20 min of discussing and him and his cashier going to the back room to talk they dropped the price back down to what was originally determined on the phone and i paid ~then they claimed that my bike was not done and that the mechanic had to finish it (when they had called me about 6 hours before claiming it was done) ~They made me wait about 30 more minutes I dont know how it took the mechanic 3 hours to change what i change in my garage in about 45min + a beer break When i tried to get the inspection sticker they kept on making up excuses why it would not pass and that i would have to get them repaired before they passed it They have a clear conflict of interest in that they fix bikes and that they do inspection stickers When i went to another inspection sticker place i asked them about the claims that the guys at Action Sports had brought up and they said that my bike still met the standards imposed on us by the state They will rip you off if you let you let them
