Do not hesitate. Bring your vehicle to Scott’s. I live in Lake Cha... read more Do not hesitate. Bring your vehicle to Scott’s. I live in Lake Charles, LA where we have no BMW dealerships. I made the mistake of going to 2 local mechanics who claimed they are skilled to service BMW’s. One even claimed to be BMW certified.?? I had an oil and coolant leak. Neither of them were able to get to the root of the problem. They replaced a few parts and the problem literally got worse. I was trying to avoid going to BMW of Beaumont due to my vehicle no longer being under warranty, but I had no choice after two failed mechanics. Now I do love BMW of Beaumont, because they have impeccable customer service, but their labor fees are ridiculously priced. I then researched mechanics in the Beaumont area that serviced foreign vehicles. For some reason Scott’s Import Service stuck out to me. So, I began to read reviews and find any and everything I could find on them including their social media pages. From what I gathered, this place seemed and sounded legit from the reviews. I spoke with Ms. Patty over the phone and set up an appointment. The day comes to drop off my vehicle and I meet Ms. Patty in person and we go over the details of everything. While in there a gentleman walks in and he over hears my concerns and he asked how did I discover Scott’s. I told him from the internet and he was so shocked. He tells me how Scott’s is the very best mechanic shop in town and I need not worry. He then tells me how Scott’s serviced his wife’s and his mother’s BMW’s as well as his pickup truck and countless other vehicles throughout the years. I felt more confident about leaving my car in their hands. Being that my home is in L.C., LA I needed a ride to get my car rental to head back home and they provided the gentleman and I a ride to the car rental place. Awesome! I brought my car on a Monday and it was fixed by Wednesday. They called me before working on the car and kept me updated throughout the process. Scott would speak to me, himself. I arrived on Thursday to get my car and my car felt doggone near brand new again. No lie! I wanted to burst out crying when I sat in my car. I finally found an awesome mechanic who knows what he’s doing and didn’t try to rip off a female consumer.?? I prayed to God Almighty for a real mechanic and He answered my prayers. He is my mechanic…PERIOD!!! I will continue to use Scott’s Import Service from here on out and when you go there, tell them Ebony from Lake Charles, LA sent you! Thank you, Scott??
We are new to the area and bought an old BMW to drive to the ground. K... read more We are new to the area and bought an old BMW to drive to the ground. Knowing it was old it was still in great condition but needed a few things fixed. This place found the problems, fixed them, though it was pricey I don't believe the prize reflected them at all, I think BMW parts are just pricey. They treated us great! They even replaced the BMW emblem that someone had snagged. Thank you! Would highly recommend! Maddison R.
I just want to give a huge thanks to the employees here! I brought my ... read more I just want to give a huge thanks to the employees here! I brought my car to the Mercedes dealership in Beaumont because my power steering went out. They said the only fix would be to change the whole power steering rack which was 3k$. I then drove it here and instead of replacing the WHOLE rack they fixed the electrical component that was broken. 300$ and a day later I was good to go. They saved me thousands of dollars and a week in the shop. I’ll definitely be going here from now on. Mercedes Sanchez Beaumont, TX Mercedes Repair
