I scheduled an appointment two weeks in advance because they were busy... read more I scheduled an appointment two weeks in advance because they were busy. I asked what the shop rate was and the service manager said $80/hr. Please be hear by 9am. They didn't even acknowledge that I had arrived at all. They moved my bike into the shop at 10am... and it sat there. Since I was without other transportation I watched as work was done. They did a little on mine and then moved on to other projects. They spent no more than an hour (I timed them) on mine but two hours before they were done. So? When it was time to pay the bill it was for $160 (2 hours). Oh, well, we only charged you for 1.5 hours. And, the hourly rate just went up to $89/hour. Plus tax of course. Hm... And, they wanted twice the rate for recycling my old tires. No thank you, I'll take them with me. When I left the old tires were not with my bike. Were the tires balanced? Uh, there was no need to change whatever weights were on there. Really? I got a call from Rob for the $6 he'd have to pay to recycle the tires left behind. I later picked them up. Should I have mentioned the 1/2 hour false labor or change in quoted hourly rate? I don't recommend this shop. They're not honest, timely, or trustworthy. But, my new tires are installed.
I have done business with Robs Fun Center for well over 10 years now. ... read more I have done business with Robs Fun Center for well over 10 years now. Although they are friendly and helpful when you buy a new bike or 4 wheeler - their after the sale service is abysmal! I have NEVER in 10 years of dealing with these shysters EVER gotten any of my bikes back in less than FOUR MONTHS! Even for simple things that should take a skilled mechanic a half an hour, they take 3-4 MONTHS! And then they ALWAYS find something else that needs doing to your bike and then force you to pay for it so you can actually pick it up and take it home. If you need service - go find someplace else. If you need a new bike, still go somewhere else. These people lie to you at every single chance, they don't call you back and you will ALWAYS have to chase them down to hear the excuse of the day. If there was someone else close to take my Yamaha's to - I would but I am sort of stuck with dealing with them - hopefully you won't get "stuck" with them too... BP Chappell Hill TX
AVOID, AVOID, AVOID I recently brought in 2 WaveRunners for annual ser... read more AVOID, AVOID, AVOID I recently brought in 2 WaveRunners for annual service. The FIRST thing Joe (I think the service manager) said was that if these aren't properly winterized the cylinders will rust and the next time you start them, the cylinder will be damaged resulting in needing a new engine. This was BEFORE he even saw them. I told him that one was running fine and the other was acting like it needed carb work. He never called me like he said he would so I called him 2 days later. He said that they did a compression check and BOTH needed new engines then probably carb work. This would cost around $7000. He gave me the compression numbers of about 90 psi per cylinder. I knew that he was lying because I had driven them BOTH 4 days earlier. One was acting sluggish. The other topped out at almost 60mph with no issues. When I went in to pick them up, they tried to charge me $320 for compression check. This is a procedure that takes about 10-15 minutes. Next, I took them to a small shop on Lake Houston. He let me WATCH him do the compression check. Guess what? All 6 cylinders were at 120. That is PERFECT!! He is rebuilding the carbs and will have them for me next week. Please, Please, Please Go ANYWHERE ELSE!!! Joe had also told me that the last 6 (3 pair) ahead of me ALL needed new engines. I had to give them a 1 star rating because a zero wasn't available. I should also mention that I live in Katy and took my waverunners all the way to Lake Houston ( I don't use them at Lake Houston) for repair. I don't care how far you have to drive to get away from this place...DO IT.
