Rafa and crew are absolutely the kindest and hard working group of mec... read more Rafa and crew are absolutely the kindest and hard working group of mechanics I’ve ever come across. They are affordable and honest, and it is so nice to support a superb local business. I have an 03’ and 05’ ML and HCEA has kept them running smoothly for years. Please do yourself a favor and ditch the annoying dealership and check these guys out!!! The shop is beautiful, clean, and easy to access as well.
I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my c... read more I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2. Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me. Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.
Because of my long,great history with y'all, I am disappointed in my m... read more Because of my long,great history with y'all, I am disappointed in my most recent experience. While repairing the wiper motor there was some collateral damage to a door handle and fuel hose. As the car is over 30 years old, I know that these things happen. However, it is not reassuring to see these issues overlooked. I am not really sure how to rate y'all this time. When I pointed these issues out, y'all were extremely quick to fix them. I appreciate your fast and thorough service and hope to have future great experiences.
