Very happy with result. The care looked brand new! Friendly and helped... read more Very happy with result. The care looked brand new! Friendly and helped me out with an additional minor issue. Glad to support this small business and will recommend to friends and family!
This shop has many problems. Its hard to get a completion time from th... read more This shop has many problems. Its hard to get a completion time from the manager or Molly. they have many excuses of why its not getting done. They have no quality control person. They gave me my vehicle back after waiting 4 times longer than the insurance adjuster estimated. So of course it complicated getting another vehicle to use while they take their time in repairing it. Once I got my vehicle back it had several issues so I had to take it back, arrange for another car and wait another week. It took them a week to do a few simple issues that they created or failed to address while they had it the first time. I would give them zero stars if I could. Avoid this shop.
8/14/16: My transmission broke down in downtown San Antonio. I was vis... read more 8/14/16: My transmission broke down in downtown San Antonio. I was visiting from Las Cruces, NM. Needless to say, I was in a bind. It was Sunday and I had no wheels in a strange city far from home. I called a few places with 24/7 towing and Gary from Select Transmission was the first to get back to me. Beggars can't be choosers, so I had the truck towed to their shop. 8/15/16: The parking lot at Select is jammed with vehicles. This might be a sign of them being in high demand because of their excellent service, but it's really because they are slow and/or overbooked. I'd be fine with slow, IF the work is done properly, but that was not to be in my case. They were super nice and cool as they talked knowledgeably about automotive repair. I ended up ordering an upgraded 4L80E with a nationwide 3 year warranty and was able to get financing for the whole cost of the repair, approximately $3800. I told them it would be about 3 weeks before I could arrange to get back out to SA to pick up the truck. I caught a flight home for $350 since I had to work the next day. 8/29/16: I called Select to get an update. Gary said it would be ready by Wednesday, the 31st. I let them know I'd be coming out at the end of the week, which would be the start of Labor Day weekend. 9/2/16: I took an afternoon flight to SA (another $350) and got to Select at about 5pm to pick up the truck. They had apparently been rushed to put it back together...so much for being done by the 31st. Gary told me there was a noise and they couldn't figure out the source. I knew of a noise coming from my front transfer case every now and then, so I told him that was probably it. He also told me that the transmission would make some noise for a few hundred miles as it broke in. Not knowing any better, I drove it for about 90 miles while there was this loud scraping sound. I ended up parking it at a friend's place. Underneath the truck there was evidence of fluid leakage and the skid plate that protected the transmission was missing. The shop was closed for the weekend so I couldn't take it back until Tuesday. 9/3/16: I called Select and got Gary the lying rat on the phone. He was at some Labor Day weekend tailgate party and the shop was closed. He told me to check the fluid level. No help there, the fluid level was fine. 9/5/16: I wasn't going to drive the truck 700 miles making that noise and I wasn't going to leave my truck there for another three weeks so I arranged to have it shipped back to a transmission shop in El Paso for $500 and rented a car to drive home ($120). 9/10/16: My truck arrived at the shop in El Paso. I owe the guy there $400 for the balance of having my truck shipped. 9/22/16: I make it into the El Paso shop and pay the $400. He had already inspected the truck and pulled the rear transfer case off the back of the transmission. It had not been filled with oil, the filler plug on top was missing and the drain plug was loose. The inside was full of metal shavings. Total cost to replace with a rebuilt unit: $1241. Thanks a lot, Select Transmission! To be fair, the transmission itself was fine and installed properly. But PROPER removal and replacement of the rear transfer case is an integral part of the job and this was not done.
