So I had my vehicle in for a repair of a steering column where someone... read more So I had my vehicle in for a repair of a steering column where someone tried stealing the vehicle. Before someone tried to steal it, it ran perfect. No ticks, quite as a sewing machine, no leaks, no hard shifting,etc..There has been extensive work done to the vehicle and paperwork/ warranty with it all. This vehicle was in tip top shape despite the age. I brought my vehicle in to have the steering column replaced and that alone and now the transmission seems like it’s about to fall out of it less than 10 miles away from the shop??? I have text message correspondence of our entire conversation texting from their fancy system and audio. I Picked up and paid for my vehicle after they said it was ready, I wish I would’ve driven it first. The steering wheel they put it in is cracked and you can hear something broken in it.. He also said that it’s not their fault because it’s a used part and tried to blame it on the vendor. FYI maybe this part of the situation could at least been avoided if you refer to the first part of our text message correspondence... My key barely works and does not immediately turn on the vehicle you have to continue to wiggle it time and time again and my tow function worked fine as well as the entire truck before the steering wheel was messed up. The tow function doesn’t work at all now nor illuminate that it does, In another conversation I made him aware of this and he totally disregarded the question and says sometimes these types things happen from time to time.. I’ve never heard of a steering column making a transmission go out? Brandon and his manager Hector tufoya quoted me $4000 for a new transmission. Then he had the audacity to have his store associates whom never used my business before, post reviews about how bad of customer service I provide? Sounds like slander to me? I am posting the truth about my experience at Georgetown interstate transmission and anyone that wants to hear it please let me know because I again have Audio from the time that I walked in the store to discuss my vehicle. He got upset and wanted to talk to me outside but I wanted his customers to be able to hear me.. He immediately picked up the phone and called the police. They arrived and was very professional, I then addressed my concerns with them. They relayed my concerns to Mr Tufoya, he declined to fix my vehicle properly or address that it now needs a $4000.00 transmission. I removed my property from theirs and proceeded to address my concerns to the public in that fancy video you may have seen of me holding a sign that speaks of the actual experience of service I received.. I won’t say don’t do business here just be aware!!! Lastly, One of the persons in the shop later came out and proceeded to talk to me and say that she also hadn’t had the best experience with her visit and that he didn’t have to call the cops... Smh my IPhone was still recording so you can hear and very clear!!!
Rafa and crew are absolutely the kindest and hard working group of mec... read more Rafa and crew are absolutely the kindest and hard working group of mechanics I’ve ever come across. They are affordable and honest, and it is so nice to support a superb local business. I have an 03’ and 05’ ML and HCEA has kept them running smoothly for years. Please do yourself a favor and ditch the annoying dealership and check these guys out!!! The shop is beautiful, clean, and easy to access as well.
Great customer service, honest, ethical and really caring business. Da... read more Great customer service, honest, ethical and really caring business. David and Andrew are terrific and treat women respectfully. Don't gouge you and makes sure your vehicle is in proper running condition. We take all our cars to them. Highly recommend them. Karin T. Georgetown, TX
