I purchased a magic tilt trailer from this establishment. It was set ... read more I purchased a magic tilt trailer from this establishment. It was set up improperly and damaged my keel. They kept my boat for over 2 months then told me it was my fault. I had to threaten litigation before they would take action. The trailer was still not set up right and the repair that was done on my boat was poor. I had to go to the manufacturer to get the trailer fitted and now have to buy a new keel guard(the one they put on fell off) and repair the damage that was done before the manufacturer made the adjustments
The shop is very reluctant to offer an estimate upfront because he kno... read more The shop is very reluctant to offer an estimate upfront because he knows once the work is performed he has the upper hand. I required some parts and 6 hours of labor @$75 per...he invoiced me for $600 in parts and 26 hours labor!!! I offered twice the original agreement and he worked the situation like a pro, locking the front gate to prevent me from leaving!! I called 911 and three Lewisville Police Officers arrived and demanded he open the front gate. Then the Police proceeded to question the scumbag on why his invoice kept changing in regards to the amount. The police were very understanding and helped me to obtain a total price for repairs which was more in line with the work performed...I still payed more than the agreed price.
Very nice dealership; much better than the last time I was in there.I ... read more Very nice dealership; much better than the last time I was in there.I trust their tech and their leadership has changed - MUCH MORE POSTIVELY CHANGE - employees seem to be more disciplines - more of a fire under their butt! I was very pleasently surprised. Paul Tacumsey
