I’m from San Antonio, but I visit C.C. Often to go fishing…my kids thi... read more I’m from San Antonio, but I visit C.C. Often to go fishing…my kids think too often. My Check Engine Light appeared one trip, so I stopped by Romay’s to have it checked out. Luckily it was just a lose gas cap. They gave my Lexus a curtesy inspection and showed me a few other items I needed for service which my guys in San Antonio missed. Fred was nice enough to let me see the issues first hand, put together an estimate, and then he prioritized the work so I knew what was needed and when. Now I schedule my fishing trips accordingly with service. I still fish too much, but feel much safer and comfortable driving around with my family. I’m not always lucky when fishing, but I’m guaranteed a great job, and professional service at a fair price! I tell all friends and family to visit Romay’s when in C.C.. We are thinking to moving to C.C. and having a trusted mechanic give us a big peace of mind. I leave my fishing and, faith with GOD, and my vehicles to Romay’s Automotive. When you leave Romay’s, you don’t feel that the service is over but that your relationship has just begun. They’re above and beyond all expectations!!!
WARNING!!!! THEY ARE THIEVES AND WILL ROB YOU BLIND!!!! The short v... read more WARNING!!!! THEY ARE THIEVES AND WILL ROB YOU BLIND!!!! The short version of my story is that after speaking with a reputable mechanic shop in town that I have used for years, they diagnosed my car but advised that I find a shop that could handle the job (evaporator core) replacement since they could not. I also talked to a dealership that also confirmed that was what needed to be replaced. I foolishly went online and noticed that Auto Mechanic Service Plus LLC had really good ratings with hundreds of independent positive feedback ratings (stars). I reached out to the shop and spoke with Tom Dunn the shop manager and he said that could perform the job. After they "replaced" the part and paid $1075.00 he advised me that they found other damage that was still causing my main issue and they needed to fix that which I agreed to and paid an additional $760.22. After four times in this shop over a month and half period that had still figured out what was wrong and had not resolved anything. I asked Tom for the part number for that part that they purchased but he never was able to give it to me. He said that they had purchased it from O'Rielly's. I ended up calling on of the local O'Rielly stores and I was able to speak with a branch manager who confirmed that the only two evaporator core parts for my model of car has not been purchased in the South Texas Region in the last two years. I then took it the dealership who initially diagnosed it after taking my car apart they realized that they had never replaced my evaporator. In my car was the original evaporator core (stamped from the GM Plant with the date that it was installed) and I have included pictures. I confronted Tom with this information and he had no explanation. They took $1075.00 to replace a part that they never did, and then magically found other problems which allowed them to charge an additional $760.22 which according to my additional diagnosis from the dealership never was an issue. I have a written affidavit from the dealership. I have tried over the last week to collect my money and they refuse to. I met with Mohammad Al-Barnawi the owner and he said he could try to repay me in payments. Everything I have stated has been documented with pictures, video of Tom explaining everything that have done to my car and how they took it apart, Mohammad on how he was going to try to repay me. You can review this under the BBB's complaint department which has all the information on file along with the Attorney General's Office. Everything is currently under investigation at this point and I will update the outcome of their decision. I have attached pictures of the dealership taking my car apart along with the original part which the dealership is keeping until the investigation is over. The reason they had so many great reviews is that they had some from Ohio go online and post positive feedback. I have reached out to these other companies about their reviews to have them removed. Had I looked closer I should have been able to see that there were over 300 hundred 5 star ratings from people in Ohio with some very odd names. They have now removed the stars once realizing the issue but you can still go online and see the comments and make a judgment call for yourself. Again THESE PEOPLE ARE THIEVES.
This place literally tried to sabotage my girlfriend's vehicle. We dec... read more This place literally tried to sabotage my girlfriend's vehicle. We decided to take it in for a cheap oil change (they had a $20 deal going on) so I could save time... I typically do all my own maintenance but work is really busy right now. A couple hours after dropping it off... we were called and told she had a cracking belt and a transmission leak. I'm a mechanical engineer, have worked on vehicles since I was a boy, and inspect mine and my girlfriend's car regularly.. needless to say I was a little skeptical. I decided to drive over and have them pull it up on the lift to show me. They pulled the car up and proceeded to show me a belt that was in good condition, and the transmission fluid pan which seemed to have fluid all over the bottom of it... I asked where the leak was coming from, the technician shakily pointed to a point along the seam and said the gasket was leaking. I wiped my finger along the section, and found nothing outside of normal grime. I knew something was up. I decided to check the fluid level which had been full roughly 5-6 weeks prior, and it was nearly empty. I replaced the fluid, let it sit, and found it to be leaking. I figured the gasket COULD be bad.. but I wasn't going to let her burn up her transmission.. I took half a day off of work, bought the fluid and gasket, and put it up on a lift. As soon as I started to pull the pan.. I knew what happened. EVERY SINGLE BOLT HAD BEEN LOOSENED! This shop drained her fluid in an effort to scam us into a $200 gasket change/fluid flush!! I proceeded to pull the pan, and found the gasket is in perfect shape... which I have preserved in an effort to prove to Firestone that they have crooks running this shop for them. It literally is in one piece, not over torqued, and could have been used again. I went ahead and replaced the gasket and fluid, and it runs fine, no leaks.. Their intentional sabotage could have resulted in a complete transmission overhaul.... I wonder how many other customers have been tricked into unnecessary repairs or have had their vehicles ruined by their intentional destruction. Needless to say NEVER TAKE YOUR VEHICLE HERE! They will absolutely try to scam you and will potentially ruin your car.
