Alex saved the day!!! I was weary to use an app to have my car problem... read more Alex saved the day!!! I was weary to use an app to have my car problems diagnosed but they were on-time, reasonably priced and honest! I went from the worst day to smoothly riding in my car to work. It is just so easy! He pulled right up to car, found the issue and I was on my way. Shanah H.
I saw a car on their website and did an inquiry, I received a call bac... read more I saw a car on their website and did an inquiry, I received a call back and was told to come in the test drive the car. I went and spoke with the salesperson (Michelle Palin) she seemed nice at that time. Well we spoke about my credit and decided that I would apply for financing so I did an online application the next day and I scanned and emailed all my personal check stubs and utility bills to her, she let me know that she received my documents. Well the next day I got an email from Michelle letting me know that so far this is what I was approved for and told her thanks for the update. So now 1 week has passed by, no response from anyone at this dealership, I sent an email asking what the status was on my loan approval, no response so I called to speak with Michelle I was told that she was not in, I called for about a week straight and no Michelle no call from the finance department. I finally sent an email on last Friday and Michelle claims that she was getting on a plane to come back in town she had been on vacation, she said that she had given my information to a co worker and asked if he had called me, I told her no one called me.. this has been the worst customer service I have ever experienced. It is now Monday and I have yet to receive an call from this dealership. OH AND BY THE WAY THAT 1ST WEEK THE CAR WAS REMOVED FROM THEIR WEBSITE.. Funny part is I already had an check to purchase the car just wanted to see if I could get a different interest rate through one of their banks....THEIR SERVICE IS HORRIBLE I WILL GO UP THEIR CHAIN OF COMMAND TO LET THEM KNOW HOW THEIR EMPLOYEES ARE TREATING POTENTIAL CUSTOMERS
