If I could give this place more than 5 stars, I would. THEY ARE SIMPLY... read more If I could give this place more than 5 stars, I would. THEY ARE SIMPLY THE BEST AND MOST KNOWLEDGEABLE WHEEL REPAIR PLACE IN HOUSTON!!!! When I first came to this establishment, I was not knowledgeable on wheel/rim repair. Be that as it may, I desperately needed two rims fixed on my Lexus truck after I unexpectedly hit a curb. From the minute I walked in, the staff was courteous and answered all my questions, and trust me, I had a million. Needless to say, they were patient with me and walked me through the entire process that would take place in fixing my rims. EVERY questioned I asked Tracy, the “front desk receptionist” I believe she was; she followed up and asked George, and his abundance of knowledge calmed ALL my concerns. I expressed to Tracy I worked in the medical center so I could get my vehicle after my workday ended, and she said it was not a problem. At the close of my work shift, Tracy called to say my truck was ready. Unfortunately, I expressed to her I didn’t have a way back to the facility. (This is where the MAGNIFICENT customer service takes place.) Tracy told me it wasn’t a problem and arranged transportation for me to get back to the shop. The fact she went above and beyond for me distinguished this place really cares for its customers. In conjunction with their remarkable customer service, the craftsmanship of their repair personnel is superior! The repair they did to my rim erased the fact I ever it a curb. It was like the rims were brand new once again. I can say without a shadow of a dought the exemplary service I received at this shop made me a customer for life! I will undeniably recommend them to my family, friends, and coworkers. Thanks again, Houston Wheel Repair; you all rock!
AVOID *MY WHEEL DOCTOR* OR ANY OTHER OF THE SIX NAMES THEY GO BY..... ... read more AVOID *MY WHEEL DOCTOR* OR ANY OTHER OF THE SIX NAMES THEY GO BY..... 7070 SW Freeway in houston I dropped a set of wheels off to get polished. The description and the pictures they showed me that they had done before were wheels polished on both sides because it is a dually. I came back after the four days they said they would be done and they had only polished one side. The manager George called the owner and they agreed that they would polish the other side because that's how the dually wheels are on rotation. I've been told numerous times in the last two weeks that they were working on it and was finally told that they were done today 04.24.2020. I come to get the wheels and gave the lady a credit card to pay for it. She had no problem taking it. Then I noticed that the wheels are not polished on both sides and just like the first time I came to get them. Now they want $400 more to polish the other side of the wheel. That is not what we agreed on nor on the receipt that they gave me when I drop them off. Didn't feel like going to jail today so I finally agreed to just pay the money and gave them a credit card and now they tell me their machine is broke while I sit here and watch two people pay with credit cards and leave. I know it's a civil matter and will deal with accordingly. AVOID THIS PLACE LIKE THE COVID!
I saw a car on their website and did an inquiry, I received a call bac... read more I saw a car on their website and did an inquiry, I received a call back and was told to come in the test drive the car. I went and spoke with the salesperson (Michelle Palin) she seemed nice at that time. Well we spoke about my credit and decided that I would apply for financing so I did an online application the next day and I scanned and emailed all my personal check stubs and utility bills to her, she let me know that she received my documents. Well the next day I got an email from Michelle letting me know that so far this is what I was approved for and told her thanks for the update. So now 1 week has passed by, no response from anyone at this dealership, I sent an email asking what the status was on my loan approval, no response so I called to speak with Michelle I was told that she was not in, I called for about a week straight and no Michelle no call from the finance department. I finally sent an email on last Friday and Michelle claims that she was getting on a plane to come back in town she had been on vacation, she said that she had given my information to a co worker and asked if he had called me, I told her no one called me.. this has been the worst customer service I have ever experienced. It is now Monday and I have yet to receive an call from this dealership. OH AND BY THE WAY THAT 1ST WEEK THE CAR WAS REMOVED FROM THEIR WEBSITE.. Funny part is I already had an check to purchase the car just wanted to see if I could get a different interest rate through one of their banks....THEIR SERVICE IS HORRIBLE I WILL GO UP THEIR CHAIN OF COMMAND TO LET THEM KNOW HOW THEIR EMPLOYEES ARE TREATING POTENTIAL CUSTOMERS
