Thanksgiving Day the timing belt broke on my son's car while he was tr... read more Thanksgiving Day the timing belt broke on my son's car while he was travelling. The main tow truck company refused to send anyone out to help him despite it being almost freezing outside and my son was stranded. No cops anywhere to be found. Called these guys and they were ready to help. I just had to get the car to them, when happened the following day. Rick answered the call and was more than ready to help. He was friendly and exactly what I expected when I think of small towns in Texas. The following day the owner, Mike, called and we talked about the situation. He was more than understanding and exceedingly helpful. I will remember this kindness as we pass through Navasota and will post reviews everywhere I can. This shop ROCKS!
Custermer service 1/10 they tried to rip me off several times i wou... read more Custermer service 1/10 they tried to rip me off several times i would not recommend going to this dealer for mechanics or repairs Story ~They called me and told me my bike was done and left a voice mail ~I called them back and asked them how much it was so i could take the right amount in cash ~i got to the store and they had raised the price about 60$ claiming that the mechanic had not filled his hours ~I said I would not pay the new raised amount dew because they had called me about 4 hours earlier and left a voice mail telling me that my bike was done and i had called them back and Agreed on a price that was due ~The cashier guy said he was going to get his manager they maid me wait like 30 min( the store was a ghost town it was so empty) ~he finally came out and told me he could only drop the price about 20$ ~i told him no because we had already discussed the price on the phone ~after about 20 min of discussing and him and his cashier going to the back room to talk they dropped the price back down to what was originally determined on the phone and i paid ~then they claimed that my bike was not done and that the mechanic had to finish it (when they had called me about 6 hours before claiming it was done) ~They made me wait about 30 more minutes I dont know how it took the mechanic 3 hours to change what i change in my garage in about 45min + a beer break When i tried to get the inspection sticker they kept on making up excuses why it would not pass and that i would have to get them repaired before they passed it They have a clear conflict of interest in that they fix bikes and that they do inspection stickers When i went to another inspection sticker place i asked them about the claims that the guys at Action Sports had brought up and they said that my bike still met the standards imposed on us by the state They will rip you off if you let you let them
