I had a slight fender bender that did not break the grill; however, it... read more I had a slight fender bender that did not break the grill; however, it broke the radiator and the check engine light came on. The car overheated on the way to court. This location was less than 1/4 mile away, so I stopped and took a chance. Worse mistake of my week. That is compared to being attacked and having to get stitches, having a fender bender, having to get a hotel and extend my stay and surviving a low-grade tornado that damaged the rental car. This still was the WORST experience. I was treated rudely, up charged for labor after they had my car for 5 days with no callbacks or updates even though I called them daily and was promised repeatedly to advise on what was done or needed. When I got the car back the check engine light was still on. When I inquired about it I was insulted by the owner who told me that the light was off when they finished with it but I picked it up 30 minutes after they closed from their receptionist LaTonya who I texted back to advise that the check engine light was still on and called the two numbers I had for Lawrence with no answer or response back from LaTonya or Lawrence A. Giles. The next day March 14, 2019 when I came back into the shop and began asking questions about the work that was done and upset that my car was running rough and the check engine light was still on I was advised by Lawrence that he understood why I was attacked as I didn't know when to be quiet and that he was doing me a favor. That confused me as he charged me $40.00 diagnostic, then $350.00 parts and labor then an additional $125.00 for additional labor. When I asked for a credit for the diagnostic fees because he did the work four times he finally gave me a $20.00 credit. When I admitted that it was my fault for choosing an unprofessional business that I had not researched due to my car overheating and his proximity to the court where I had an appointment. When I went out to speak with his technician Curtis to inquire what exactly he had done to my car and why the check engine light was on the owner Lawrence told me not to be out there harassing his worker. I was amazed that he felt he could charge me nearly $500.00 on a repair but did not expect me to ask any questions. When they put my car back on the diagnostic machine it indicated CO2 Sensor problems. Curtis cleared it and suggested that I drive the car to see if it came on again. In less than 6 miles the light was back on. I had to go to the dealership to get this car repaired properly. My car overheated and stopped on the dealership technician in less than 2 weeks after the repairs from Action Transmission. The dealership asked if the coolant was added and topped off due to them having to add coolant after the car overheated and stopped on them and if there was a warranty on the work I told them I would try to find out. When I texted to inquire about the warranty on the work done on my car that was never mentioned verbally or in writing I got no response. When I inquired if they filled the coolant like they charged me for I got no response. I will push this forward legally if necessary. My final word is BEWARE of this predator who has little respect for single females who have the audacity to ask questions about what they are paying for. This has been MY experience with this "business" and Lawrence A.Giles.
These people are scum. They are dishonest. They regularly post ads on ... read more These people are scum. They are dishonest. They regularly post ads on craigslist lying about 'free towing' with repairs. I was charged twice for towing, even with a $2700 invoice! What they DON'T mention in these ads are the hidden fees, how they will TAKE YOUR TITLE and hold it as a ransom so that you'll either be forced to pay their high prices(including issues that they 'magically find' later, so that they can charge you more), or you'll lose your care. The idiots that work there...they will lie to you right in your face. They are rude and use bully tactics to scare customers. Their communication is poor, I always had to call them to see if my then car was fixed. Once I called and the 'finance agent' made up a lie saying my car wasn't ready because it was being 'test driven'. When I finally got the car after being 'fixed' and it died 10 minutes later, she said the car was never test driven, they simply got the car to start...who does that? The owner avoided me and my calls after that, leaving me to deal with his meathead tow guy/mechanic who was just as bad, assuring me that he'd work with me if I took down my negative bbb review and/or admit the problem was on my end...which I foolishly did even though I knew this place was full of it. I asked if my car was good, he assured me it was, only for me to pay $416 the next day and as soon as I got in the car, I saw a check light and the gas gauge(which they refused to fix, despite initially saying everything was good with the car!) didn't work, leaving me to guess how much gas was in the car! I was charged a bogus $95 diagnostic, when I asked why the car still has a check light and why the battery light came on when it stopped the tow guy/'mechanic' told me he didn't know what caused it..how can you charge people for something you don't know how to fix? Read the reviews, ALL of them are negative. The only 'positive' reviews this ripoff place has are on are google, and they're obviously 5 star fake ones that read like an advertisement instead of being from an actual person. These people aren't honest, they actually had the nerve to flag my facebook review...as if they haven't messed me over already. Speaking of facebook, like how they post fake positive reviews on google, the people that like their facebook page actually work there! Too gutless to admit their own mistakes, lying on me when they finally gave me an invoice(that's AFTER I paid $900 and gave them my title!) saying I 'refused' mechanical repairs, lie after lie(they all lie), inflated prices, the owner told me over the phone and in person several times that specific issues with the car would be fixed, but he did nothing. What they tell you and what they actually do are 2 different things. They give you verbal commitments, while they'll lie on you on paper to protect themselves. This is why if you don't know about cars, you don't go to a place like this period, especially on your own, because they aren't honest. The awful tow guy that took my car had the nerve to ask me to bring him the key. DO NOT GO HERE. YOU WILL BE WALKING! Save your hard earned money and get a car with a warranty, take a bus...just don't go here.
Here's a little heads up..... My car broke down in the drive way of th... read more Here's a little heads up..... My car broke down in the drive way of this shop when I went to get my tire fixed. I was charged $700 for a repair on the computer that I later learned I could have COMPLETELY REPLACED for $330 The next day on my way home from work the check engine light came on. Surprisingly he told me what was wrong before he ever even popped the hood? Psychic or sabotage??? Hmmmmmm I wonder. For this new problem that mysteriously appeared the very next time that I drove it after he worked on it, I was quoted a price of $150, for a part that we purchased from Autozone for $8.99, and was replaced in about 15 minutes.....The car left the drive way after over $700 in repairs, and died in the next door neighbors driveway the next day. We were offered no warranty on the work that Jimmy did, we didn't even receive a receipt. If you break down in Ennis Texas PLEASE PLEASE RUN don't walk RUN as fast and as far as you can in the other direction from this man and his shop so that you don't get taken the way we did. I had only minor repair issues with this vehicle prior to this, and would NEVER have used anyone except my regular mechanic work on it except he was out of town when this happened. I have never had an experience of taking a car to a mechanic and it come back in WORSE condition than when we sent it in. I honestly 100% believe that this man not only totally me on the repair, but also tamper with my car thinking I would be a sucker and bring it back to him to do the repair thereby putting the safety of me my husband and our six small grandchildren at risk. RUN!!RUN!! RUN!!! anywhere but here I wouldn;'t take my granddaughters Barbie car in to this guy to get fixed.
