Went in to get a oil change and fuel filter change for my diesel. The ... read more Went in to get a oil change and fuel filter change for my diesel. The oil change was fine as far as I can tell. But the fuel filter change was botched because they used some cheap fuel filter. The truck has a sensor that tells how much life is left in the fuel filter. Before I got 300 miles down the road the sensor was telling me to change the fuel filter. I change these filters most often before the sensors tell me to and this was the first time I have seen this happen. So if I ever use them again I will take my own filter and not use theirs.
On July 18, 2014, GEICO paid Cardoza’s Auto Repair to replace the engi... read more On July 18, 2014, GEICO paid Cardoza’s Auto Repair to replace the engine in our 2005 Mercedes Benz C230 Kompressor Sport. At that time Dan informed us it might be a couple week before he could get to it but he would let us know when it was ready. Also, he said the engine is rare but he found one. After three week of waiting we called to see if there was any progress and Dan said he hasn’t even picked up the engine yet and it might be one more week. I informed him that we were moving to San Antonio in one week and he promised to have the car to me before we move. We called back in one week and were informed the engine is in and running but the Check Engine light was on indicating a problem. I now had to move without my car. This is now one complete month after being paid for the job. In the estimate to GEICO Cardoza listed the labor at 10 hours. Also at this time Dan answered the phone every time we called. Another week goes by and I’m calling daily because now he won’t answer when he sees my number on his caller ID. I change my number to the 210 area code and call Cardosa, he answers. I press him for specifics and he tells me the misfire code is on cylinder #6. How is this possible, the original engine is a Supercharged 1.8L 4 cylinder? He will check on the car and call me back; no call. Now he won’t even answer my calls, text, or emails. This man dedicated an entire page on his web site spouting his ethics. There are links to Kudzu customer reviews and the Better Business Bureau where he’s not even a member. Now it’s September 5, 2014 and I don’t have my car or a clue where it is and what’s going on with it. So I have to take legal action against the man and his business to get my car back.
Upon my visit to Cardozas Auto Repair my dispute was finalized. I d... read more Upon my visit to Cardozas Auto Repair my dispute was finalized. I discussed my issue with manager Daniel Doncea and the gentlemen was very courteous. He apologized on the behalf Ryan Cardoza and gave me a full refund for fuel pump as well as discounts on future service to my vehicle equaling my losses. Although i ended up in the hole $ 1800.00 I left the repair shop content knowing Ryan accepted responsibility.
