You are in good hands with Alex at Auto Hans. He is experienced and ca... read more You are in good hands with Alex at Auto Hans. He is experienced and came highly recommended to me by other BMW owners. Alex was able to get me in immediately just before Closing recently even without an appointment to install a new battery so that I wouldn't be stranded in very cold weather. That's good service and greatly appreciated. Maintenance and Repairs are done properly and you WILL save money over the Dealership !
There should be an option for NO STARS! Do not take your vehicles here... read more There should be an option for NO STARS! Do not take your vehicles here for any kind of work. I don't even recommend them for inspections. My daughter took her car to get the inspection done, and she was told that she needed to replace a couple of belts and have some work done on her emergency brake before they would pass the car. Since she was already a day late on getting the inspection done and had a very limited time frame in which to get the work done before she went to work, we went ahead and authorized the work be completed during the inspection against my better judgement. I should have just taken the car to our regular mechanic. She's had a squealing noise when she turns the steering wheel to the left or right when driving the car. We took it to our mechanic yesterday and once he got it on the rack, he said the belts had been replaced, but they were never tensioned. He was able to fix very quickly, and we were on our way. Two hours later, she was driving to a lesson and heard a very loud pop, and the car stopped dead in the middle of the road. She thought one of her tires had popped. The tires were fine and fortunately so was she. She happened to be in a school zone when this happened so the driver behind her was going slow and was able to stop. Had this happened during regular traffic, she likely would have been killed by the impact. We took the car back to our regular mechanic, and once he checked everything out, he found that the emergency brake plate had split in half and the left rear brake pad had sheared completely off. I called the Mobil 1 manager and she was very apologetic and tried to explain it away as "sometimes things just happen", but she couldn't authorize a refund, and tried to offer me a few free oil changes. She also said she would contact my regular mechanic, but three hours later when I spoke with him, he hadn't heard anything from her. The refund authorization had to go through the corporate office. I tried seven times this morning to get in touch with a live person at the corporate office, but I kept being sent to a voice mail box with no name, only random numbers. Very bad customer service. So nearly $150 later for the repairs done because of the incompetence of the Mobil 1 technician, not to mention the $170 for the initial repairs at Mobil 1, the car is safe again and my daughter is still alive and unharmed. I will never take any of my vehicles (four of them) to a Mobil 1 or any other shop associated with Mobil. Do I really think I'm going to hear from the corporate office? Not really. Not unless I have my attorney contact them. If you value your life and the life of your family, find a responsible shop and stay far away from Mobil 1.
I have had Service There for my Vehicle. I brought in in for the Ini... read more I have had Service There for my Vehicle. I brought in in for the Initial repairs. i had to inturn, bring the Vehicle back for the same issue, mind you there is Warranty on the Work. Now I am back for the Third time and the Auto Mechanic is refusing to re-work it. Again, there is a 2 yr warranty in hand. A warranty is a contract that commits the Auto shop/mechanic, to stand behind the product and service . and He( Daryl) is refusing. I would tell anyone , If a shop provides a warranty, that means that if any thing goes wrong within that time frame the Shop is to honor. DO NOT BRING YOUR VEHICLE THERE TO BE WORKED ON . THE RECEPIONist seems very uneducated and RUDE, I was refused the option of speaking to the owner- rather The owner refused to speak with me. I think all of this could have been resolved.
