David was awesome. He is a natural teacher; took me through his though... read more David was awesome. He is a natural teacher; took me through his thought process, showed me the diagnostic codes and actual showed me under the hood and under my vehicle. OMG, I have never had that kind of service at a dealership. Thank you and I will definitely tell all my friends about your company! Honesty and integrity-love it! Bonnita W. San Antonio, TX
I own a 2002 Chevy Malibu LS and I had some concerns about a cooling s... read more I own a 2002 Chevy Malibu LS and I had some concerns about a cooling system leak, possible head gasket leak, a faulty brake booster, and maybe to get the EGR valve replaced. The inspection was very detailed with pictures to assure you that the issues they report to you are precise and clear. The pictures are very detailed. And even though I bought my Malibu knowing the defects associated with that generation I'm still happy with it. The new brake booster makes stopping MUCH better. I dont have to worry about the car stalling when I press on the brakes. And the front left CV axel was actually torn and I didnt even realize it. Their customer service is outstanding and so are the owners. Great job guys! I will be back for my oil change soon! Yvonne R. Windcrest, TX
So sorry to be writing this, as we LOVE Tim Duncan, but he needs to kn... read more So sorry to be writing this, as we LOVE Tim Duncan, but he needs to know the shoddy details of his shop! My daughter paid for striping to be done on her car in May of 2015. The striping was wrinkled and looked bad after a couple months. My daughter called REPEATEDLY to request a time for the striping to be redone. She was told by "MIKE K." time & time again, to call back, because his "installer" had to match the stripe and he did not know what color it was, even though it was only a few months prior. My daughter was told repeatedly that she would have to WAIT for the installer to fit her into HIS schedule. EIGHT MONTHS later, when NO phone calls were being returned, we finally get a hold of "MIKE" again. He stated there would be a COST for the installer's time, for redoing the bad striping, even though we had a "5 Year" warranty, which we actually had to REQUEST in writing on the day of the install. VERY BAD SERVICE and RUDE People would take our calls and give no information, except to say, call back another time. Finally, after contacting "MIKE" and told him we have limited time between jobs to juggle transportation, my daughter left her car at their lot for a week, while on a business trip. "MIKE" forgot where he told her to put the keys to her car and seemed confused when we called. It is my guess they do this kind of thing very often! Finally, the installer got the job done, but they hardly acknowledged us at the front desk, and just drove her car to the front, so much as to say, here is your car, don't let the door hit you on the way out! We left without so much as a hello or goodbye! Thankfully, they did not request that we pay a cost for the installer's time, because they would be HARD PRESSED for that! Would NEVER go through those hoops again or do business with them again!
