If I could give this place more than 5 stars, I would. THEY ARE SIMPLY... read more If I could give this place more than 5 stars, I would. THEY ARE SIMPLY THE BEST AND MOST KNOWLEDGEABLE WHEEL REPAIR PLACE IN HOUSTON!!!! When I first came to this establishment, I was not knowledgeable on wheel/rim repair. Be that as it may, I desperately needed two rims fixed on my Lexus truck after I unexpectedly hit a curb. From the minute I walked in, the staff was courteous and answered all my questions, and trust me, I had a million. Needless to say, they were patient with me and walked me through the entire process that would take place in fixing my rims. EVERY questioned I asked Tracy, the “front desk receptionist” I believe she was; she followed up and asked George, and his abundance of knowledge calmed ALL my concerns. I expressed to Tracy I worked in the medical center so I could get my vehicle after my workday ended, and she said it was not a problem. At the close of my work shift, Tracy called to say my truck was ready. Unfortunately, I expressed to her I didn’t have a way back to the facility. (This is where the MAGNIFICENT customer service takes place.) Tracy told me it wasn’t a problem and arranged transportation for me to get back to the shop. The fact she went above and beyond for me distinguished this place really cares for its customers. In conjunction with their remarkable customer service, the craftsmanship of their repair personnel is superior! The repair they did to my rim erased the fact I ever it a curb. It was like the rims were brand new once again. I can say without a shadow of a dought the exemplary service I received at this shop made me a customer for life! I will undeniably recommend them to my family, friends, and coworkers. Thanks again, Houston Wheel Repair; you all rock!
WOW, what an exceptional car repair “treat!” So much so that I happily... read more WOW, what an exceptional car repair “treat!” So much so that I happily drive there from Clear Lake City for the smallest of car-related ANYTHING! Whitney, my service advisor, is truly on the ball.” She’s smart, friendly, knowledgeable, determined, accommodating, accountable, value-oriented, concerned, genuine, and simply a delight to deal with. And THEN there’s the leadership, specifically Harrison and Sady – it doesn’t take long after meeting these two to realize why they hired Whitney AND why they are all such a dynamic team! Ultimately, it all comes from the top and these guys are an iconic example of such – even their pricing is amazing! On my most recent visit… I had a tricky issue with my new-to-me car, in that it was electrical-in-nature and obscure, but boy did they figure it out. Corey, my technician, wouldn’t give up even when it took more fenagling than usual and Whitney kept all the moving parts coordinated for a quick, reasonable resolution – She organized the part acquisition, warranty coverage, communication needs, and repair, keeping me informed at all times. And the team even proactively helped me with transportation when an unexpected delay (by another leg of the repair) occurred. Obviously, I could go on, but I’m certain you get the point by now – you simply cannot go wrong by taking your car to RMS for diagnosis or repair – in fact, I just had another concern regarding my USB port seeming to be failing and they got busy, discovered the “problem,” and had my car back to me in less than a day – and all at no charge. This is how to keep customers coming back forever!
AVOID *MY WHEEL DOCTOR* OR ANY OTHER OF THE SIX NAMES THEY GO BY..... ... read more AVOID *MY WHEEL DOCTOR* OR ANY OTHER OF THE SIX NAMES THEY GO BY..... 7070 SW Freeway in houston I dropped a set of wheels off to get polished. The description and the pictures they showed me that they had done before were wheels polished on both sides because it is a dually. I came back after the four days they said they would be done and they had only polished one side. The manager George called the owner and they agreed that they would polish the other side because that's how the dually wheels are on rotation. I've been told numerous times in the last two weeks that they were working on it and was finally told that they were done today 04.24.2020. I come to get the wheels and gave the lady a credit card to pay for it. She had no problem taking it. Then I noticed that the wheels are not polished on both sides and just like the first time I came to get them. Now they want $400 more to polish the other side of the wheel. That is not what we agreed on nor on the receipt that they gave me when I drop them off. Didn't feel like going to jail today so I finally agreed to just pay the money and gave them a credit card and now they tell me their machine is broke while I sit here and watch two people pay with credit cards and leave. I know it's a civil matter and will deal with accordingly. AVOID THIS PLACE LIKE THE COVID!
