It is not always easy to find a place you can trust. Ricky and his sh... read more It is not always easy to find a place you can trust. Ricky and his shop are the best.. I would send my mother here. Highly recommended. He took great care of us.
I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my c... read more I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2. Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me. Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.
Went in with a friend to get some information about performance tires ... read more Went in with a friend to get some information about performance tires for me, (In a car that really doesn't need them), and what options are available for my friend on a budget, and despite knowing we were information gathering and not yet ready to buy, the technician we spoke to was incredibly polite, knowledgeable, and thoroughly answered every question, including doing research and calling around. He informed of every option, without hard-pressing sales or making me feel dumb for just starting to get involved into car maintenance and performance, when I obviously am ignorant on a lot of subjects within it. Definitely coming back for whatever excuse I can, inspection, whatever. Excellent folks.
