I’m emailing again cause it seems to have gone unnoticed and taken dow... read more I’m emailing again cause it seems to have gone unnoticed and taken down off the google reviews, iv felt with two different managers now. The first one promised to resolve the incident after providing a prof of purchase. I faxed over copies of the receipt, he said he would reach back out, I contracted covid then went back to work trying to catch up, a year later I contacted customer service again they forwarded it to the current manager Jacob, after delaying the incident again he asked what I wanted done I told him reimbursed for the bag he said that is what the company would do. He asked for an email of the receipt so I emailed it to him and now two weeks later iv called three times and get an excuse that he is in a meeting, he’s out of office, he’s not available. It’s been a year now and no results. Im emailing hoping for a resolution. I dropped my vechile off for repairs in June of 2021 the ins sent me there because it was close to my house, so I drop the car off there’s a pre existing malfunction of the relay prior to the accident which has absolutely nothing to do with the repairs. dropping my car off after work so I forget to clean it out. Before they take it, I shove my emergency wristlet Louie Vittoun, which I carry in my car for in case of an emergency and I don’t wanna take it and lose it.The bag contained 300$,my permanent residents card and a credit card also in the trunk a Xbox remote, hair straighter, Spair cloths for the gym. Thinking it would be untouched cause they had no need to go in the trunk, the repairs were exterior damage. I drop off the car everyone is nice, it’s ready a day early, I call before I pick up the car. As I’m about to drive off I roll the windows down and to my surprise the passengers side window doesn’t roll down. I go inside let them know. They said ok bring it tomorrow the insurance will look at it, I drive next door to put gas cause they left it past E, to turn off my car I have to remove the relay switch in the trunk, so I pop it, go to lift up the hood and it’s missing one of the arms to hold up the hood. Im across the st so I’ll just go back. As I’m putting gas I notice a pair of glasses stuck in the trunk, like they forgot them on the weather sealer and closed the trunk, I proceeded to open the trunk and saw they were protection glasses. That’s when I panicked and looked for my bag, it was missing. The gym clothes the straightener were placed in my back seat. that just confirmed yea they got into the trunk for something , I go back tell the guy that handed me my keys what happened he didn’t look too concerned,he called the manager and relayed the situation. He took the car to the back to run a test on it. He came back saying it was my car the fuse box because I have it rigged it malfunctioned now… it’s been like that for a year never and had problems with it. He says yea it’s ur fuse box not pushing power sorry, and as for the bag “we didn’t go in the rink for anything,I leave, I call customer service they set up another appointment with the adjuster next day. I go in at 12 the adjuster tells me. “well we can look at it, but only repair what pertains to the claim”. I said well on the bill it says you removed the bumper,liner, headlamp, door panel and that’s funny how what u removed the panel now the window or latch don’t work on the inside. So then they take it back to check,. He comes back saying “oh yea we had to go in your trunk cause your car needed a jump ( A true mechanic would know you don’t jump start a Cadillac from the battery, you do it from under the hood) so they lied to me then told me,”yea the latch to the door handle came loose” that’s why it’s not opening. Their fault again and they decided to also replace the button for my window, trying to back their way out of the theft claim I’m sure. So they neglected to tell me the damaged the liner under the motor so they had to screwed it back on. Now door opens and they are ordering a new window switch. I leave out of curiosity I review my dash cam because this time they didn’t unplug it like they did the first time. As I’m reviewing the footage I see them pulling the hood arm from inside the motor.!! Imagine the damage it would of done.! whoever removed it must have been in the trunk, then I see a mechanic pretending to hit my car with a 3ft long screw driver twice the manger proceeded to laugh,then I hear them on the recording them saying “I’m a liar, the bag wasn’t really back there and I don’t look trust worthy and also how I smoke marijuana and forget stuff that I wouldn’t even know the bag was in the trunk. Uh one it cost 1400$ it was an emergency bag. so I would have noticed it missing, just not as soon, thank god for the unfinished work, damage and the glasses telling me to look and I went back right away.
DeLorean Scammed me out of over $1000, DO NOT DO BUSINESS WITH THIS CO... read more DeLorean Scammed me out of over $1000, DO NOT DO BUSINESS WITH THIS COMPANY. They pay for reviews. Sketchy place to trust these people with your car. They've also been known to steal insurance money without fixing your vehicle. BEWARE
After a wreck, My car had been towed to Redman’s automotive where they... read more After a wreck, My car had been towed to Redman’s automotive where they informed me that they could do the engine work just not the body. I googled (First mistake) Hales Collision and gave them a call, I spoke with Billy Bugg over the phone who continued to assure me that he would get my car taken care of in no time and that he would even give me a discount as long as I paid part of the repairs up front. In trust of this man, who is very good at manipulating I gave him permission to tow my car from Redman’s Automotive all the way to Hales, being promised that I would not get charged for this tow. On 08/29/2012 Billy Bugg gave me an estimate of which he assured me would not be added to and also told me my car would be ready in 4-6 weeks, which is decent timing so I agreed for them to begin work. Now during this time I had to go without a car and my family was so gracious to help me get to and from work. Well 4 months later, after paying half the amount due up front (Yes almost 4 months) I had enough with the lies, the stories, the fibs, the reason that my car was STILL not going to be ready until after Thanksgiving. On November 26, 2012 Billy Bugg gave me a call around 8:30 am in the morning. During our phone call he verbally agreed that if I would give him 2-3 more weeks to finish my vehicle that he would have the car fully painted and back in shape looking better than before, he also told me that the remaining amount on my bill would be removed since they had taken so long. The only remaining amount would be $400.00 to cover the cost of the parts. He claimed all these agreements as a “wedding gift” since I had just gotten engaged on September 10. I had also informed him that my fiancé and I were paying for our wedding and I needed my car as quick as possible. Billy continued to text me and tell me that my car was “almost” done, yet every time it seemed to be near completion something else would go wrong. The engine that they apparently bought from Late Model Sal
